IT Service Delivery Lead — Client Focus & Efficiency

TALENTSIS PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading service delivery firm in Singapore is seeking a dynamic leader to cultivate customer relationships and oversee service delivery. Key responsibilities include leading teams, managing financials, and implementing cost-saving measures while ensuring client satisfaction. Ideal candidates will possess strong backgrounds in customer service, leadership, and project management. This role offers an opportunity to play a pivotal part in an organization focused on service excellence.

Qualifications

• Background in customer service, leadership, or logistics is a plus.
• Proficiency in computer systems and business software required.
• Strong resource planning abilities essential.

Responsibilities

• Cultivate strong customer relationships.
• Lead the service delivery team and resolve conflicts.
• Oversee financials and innovate cost-saving measures.

Skills

Customer service

Leadership

Project management

Quality assurance

Attention to detail

Job description

A leading service delivery firm in Singapore is seeking a dynamic leader to cultivate customer relationships and oversee service delivery. Key responsibilities include leading teams, managing financials, and implementing cost-saving measures while ensuring client satisfaction. Ideal candidates will possess strong backgrounds in customer service, leadership, and project management. This role offers an opportunity to play a pivotal part in an organization focused on service excellence.