IT Roaming Engineer (Hardware)

SMART FORTE CONSULTING LLP; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

An IT services company in Singapore is seeking a dedicated IT Support Specialist to provide hardware service for desktops and laptops. Candidates must have at least an O level and relevant experience in IT support. This role requires daily travel island-wide, with transport costs reimbursed. Offering a 5-day work week and a salary of up to $3000.

Qualifications

• Relevant experience with IT hardware and software support is necessary.
• Ability to work closely with a team and manage customer expectations.
• Willingness to travel throughout Singapore.

Responsibilities

• Provide IT hardware service and support on desktops and laptops.
• Ensure timely updates to customers on service status.
• Handle and manage end-user requests from start to finish.

Skills

IT hardware service

Basic Hardware and Software knowledge

Customer service

Education

O level

Job description

Responsibilities

• To provide IT hardware service and support on desktops, laptops for end users and corporate customers
• Provide timely update to customers on service appointment, service status till closure of the services incidents.
• Ensure proper parts handling and movement within the team during transit to customers.
• Support and troubleshooting which includes diagnosis of hardware and software failures or problem.
• Install Operation system, firmware, and bios.
• Handle and manage end-user from end to end.
• Handling, resolving, and keeping track of assigned cases through ticketing system.
• Work closely with dispatchers, leads and supervisor to ensure all jobs are completed and closed timely.
• Attend new product training via Web based training.

Qualifications

• Minimum O level
• Relevant experience with Basic Hardware and Software knowledge
• Report to main office daily at Henderson road before attending job.
• Willing to travel island wide daily (roaming role), transport cost shall be reimbursed.
• 5 days work week
• Salary up to $3000

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.