IT Project Lead - Desktop Infra & End-User Experience

FLARE CONSULTING PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A consultancy firm in Singapore is seeking an experienced IT Project Manager to enhance Desktop Infrastructure and End-User Computing services. This role requires overseeing the outsourced service desk and desktop engineering functions. The ideal candidate will manage SLA compliance, lead significant IT projects, and possess strong vendor management and leadership skills. Familiarity with ITSM tools, particularly ServiceNow, is highly desirable.

Qualifications

• Proven experience as an IT Project Manager or Service Delivery Manager.
• Strong background in vendor management and service level agreements.
• Solid understanding of end-user computing and hardware asset management.
• Experience with project management methodologies like Agile and Waterfall.

Responsibilities

• Act as primary liaison for outsourced Service Desk and Desktop Engineering vendor.
• Oversee operations and ensure compliance with organizational standards.
• Manage asset control and generate reports for decision-making.
• Assist in implementation of device management solutions.

Skills

IT Project Management

Vendor Management

Leadership

Stakeholder Management

Service Desk Operations

Agile Methodologies

Tools

ServiceNow

Job description

A consultancy firm in Singapore is seeking an experienced IT Project Manager to enhance Desktop Infrastructure and End-User Computing services. This role requires overseeing the outsourced service desk and desktop engineering functions. The ideal candidate will manage SLA compliance, lead significant IT projects, and possess strong vendor management and leadership skills. Familiarity with ITSM tools, particularly ServiceNow, is highly desirable.