IT Product Manager | System Integrator

-; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology solutions provider is seeking an IT Product Manager in Singapore. The role involves end-to-end design, packaging, and management of the As-A-Service offerings. Candidates should have a degree in IT or related fields, alongside 3-6 years of relevant experience in product management and cloud services. The position offers a basic salary of $4,000 - $5,500 plus bonus, with working hours from 9 am to 6 pm, Monday to Friday.

Qualifications

• 3-6 years of experience in product management, cloud services, or IT roles.
• Certifications such as Azure Fundamentals, AWS Cloud Practitioner, or ITIL are advantageous.
• Hands-on experience with cloud platforms and subscription management.

Responsibilities

• Own and manage the As-A-Service portfolio across Cloud and Hybrid Infrastructure.
• Define and maintain product roadmaps.
• Conduct market analysis to ensure competitiveness.

Skills

Product management

Cloud services

CSP subscription management

Systems Integration

Education

Degree in Information Technology, Business, or Engineering

Tools

Azure

AWS

GCP

M365

Job description

• Role: IT Product Manager
• Industry: Network Integrator | IT Solutions Provider
• Working Hours: 9am - 6pm (Mon - Fri)
• Location: Bedok, Singapore
• Basic Salary: $4,000 - $5,500 + Bonus

Managed Services & As-A-Service Portfolio

• The Product Manager (Managed Services & As-A-Service Portfolio) is responsible for the end-to-end design, packaging, commercialization, and lifecycle management of the company's As-A-Service offerings.
• Technical delivery is executed by the Digital Service Innovation (DSI) team. This role focuses on product strategy, service definition, pricing, and go-to-market enablement.

Requirements

1. Degree in Information Technology, Business, Engineering, or equivalent.
2. Certifications such as Azure Fundamentals, AWS Cloud Practitioner, Google Cloud Digital Leader, ITIL, or equivalent is advantageous.
3. 3-6 years of experience in product management, cloud services, managed services, or IT commercial roles.
4. Hands-on exposure to CSP subscription management and cloud platforms (Azure / AWS / GCP).
5. Experience with EUCMaaS, IFMaaS, NMaaS, network security (firewalls, SD-WAN, WiFi), M365, Azure workloads, and cloud migration.
6. Background in Systems Integrator (SI) or enterprise IT environments preferred.

Service Portfolio

• Microsoft, AWS, Google Cloud CSP Licensing
• Cloud Admin-as-a-Service (CloudOps Lite)
• Infrastructure Management-as-a-Service (IFMaaS)
• End User Computing Management-as-a-Service (EUCMaaS)
• Network Management-as-a-Service (Firewall, Wi‑Fi, SD‑WAN)
• M365, Azure, Exchange service packages
• On‑prem to cloud transition services
• Hybrid infrastructure managed services

Key Responsibilities

Product Strategy & Portfolio Management

• Own and manage the full As-A-Service portfolio across Cloud, Network, End‑User, and Hybrid Infrastructure.
• Define and maintain product roadmaps aligned with market demand and organizational strategy.
• Develop service value propositions for Government, Enterprise, and SME segments.
• Conduct market and competitor analysis to ensure relevance and competitiveness.

Service Packaging & Commercial Definition

• Define service scope, inclusions/exclusions, SLA tiers, response times, service credits, and support levels.
• Create pricing models, rate cards, costing frameworks, and margin structures for CSP, EUCMaaS, IFMaaS, NMaaS, and Clouds services.
• Standardize product documentation including service descriptions, brochures, proposal templates, and commercial decks.
• Govern product lifecycle management, version control, and service updates.

Go‑To‑Market & Sales Enablement

• Support Sales and Pre‑Sales with product positioning, customer presentations, tenders, and commercial structuring.
• Deliver product enablement and training for internal Sales and Delivery teams.
• Support marketing activities related to service launches and campaigns.

Financial Ownership & Performance Tracking

• Build and maintain profitability models across the full portfolio.
• Forecast revenue and consumption for CSP subscriptions and managed services.
• Track product performance, utilisation, adoption, and churn; recommend enhancements or retirement.

Cross‑Functional Delivery Alignment

• Work with Finance, Legal, and Compliance on costing models and contract structures.
• Collaborate with DSI Delivery and Technical SMEs to validate feasibility and operational readiness.
• Support onboarding and transition from commercialisation to service delivery.

Service Governance & Compliance

• Define service KPIs and support periodic service performance reviews.
• Ensure alignment with ISO, MAS TRM, IM8, PDPA, Microsoft compliance frameworks, and relevant standards.
• Incorporate operational feedback into service enhancements.