IT Operations Manager

EVOLUTION RECRUITMENT SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading recruitment company in Singapore is seeking an IT Service Operations Manager to oversee and enhance corporate IT services. The ideal candidate has 4-8 years of IT operations experience, including managerial roles. Responsibilities include managing IT teams, ensuring service delivery, and driving compliance with established procedures. This position requires strong interpersonal and analytical skills, along with proficiency in Microsoft Office and modern collaboration tools.

Qualifications

• 4-8 years of experience in IT operations and administration, including at least 2 years in a managerial capacity.
• Strong critical thinking, decision-making, and communication skills.
• Proven ability to handle multiple workstreams and meet deadlines reliably.

Responsibilities

• Oversee the delivery and continuous improvement of corporate IT services.
• Manage IT operations such as asset tracking, onboarding/offboarding, and service support.
• Lead disaster recovery and business continuity planning efforts.

Skills

IT service infrastructure understanding

Interpersonal skills

Critical thinking

Task management

Flexibility

Education

Bachelor’s Degree in a relevant field

Tools

Microsoft Office

Collaboration tools

Job description

We are seeking a dynamic IT Service Operations Manager to oversee and drive the planning, management, and enhancement of corporate IT services for a mission-driven innovation unit operating at a national level. This role supports programme teams and internal stakeholders by delivering essential shared services such as hardware, software, and communications infrastructure.

Key Responsibilities

• Oversee the delivery and continuous improvement of corporate IT services, including hardware, software, infrastructure, and user support.
• Manage IT operations such as asset tracking, onboarding/offboarding, service support, and procurement.
• Lead and develop internal and external IT teams, ensuring clear performance expectations and development.
• Establish and enforce IT policies, procedures, and security measures to ensure compliance, integrity, and service continuity.
• Ensure infrastructure stability, performance, and security across systems, networks, and applications.
• Monitor system performance, troubleshoot issues, and implement timely resolutions.
• Manage IT budgets, vendor contracts, and service agreements to support operational efficiency.
• Drive adoption of ITSM processes (e.g., Incident, Problem, Change Management).
• Lead disaster recovery and business continuity planning efforts.
• Support audits and ensure adherence to IT governance and compliance requirements.
• Stay current on emerging technologies and industry best practices to inform strategy and improvements.
• Collaborate with cross-functional teams to define technical requirements and deliver IT projects.

Requirements

• Bachelor’s Degree in a relevant field
• 4-8 years of experience in IT operations and administration, including at least 2 years in a managerial capacity
• Demonstrated success managing both internal and external IT teams
• Strong understanding of IT service infrastructure and operational best practices
• Excellent interpersonal and stakeholder engagement skills, with a service-oriented mindset
• Strong critical thinking, decision-making, and communication skills
• Adaptable, resourceful, and capable of operating effectively in ambiguous environments
• Effective task and resource management abilities
• Experience in IT service delivery, process management, or service management frameworks
• Proven ability to handle multiple workstreams and meet deadlines reliably
• Organized and flexible, with the capacity to manage shifting priorities
• Proficiency in Microsoft Office and modern collaboration/planning tools