IT Operations & Governance Specialist

ALPHA X TECHNOLOGY PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technology firm in Singapore seeks an IT Operations & Governance Specialist to oversee IT operations, safeguard confidential R&D data, and implement IT governance. This role involves managing software development concepts and communication between R&D and management. The ideal candidate should have 5–8 years of IT management experience and strong understanding of access control and security best practices. Applicants should be solution-oriented and possess excellent communication skills.

Qualifications

• 5–8+ years in IT, systems, or technology management roles.
• Ability to read and discuss code with R&D teams.
• Prior experience supporting R&D or technology-driven teams highly preferred.

Responsibilities

• Establish and maintain a central repository for source code and documentation.
• Manage confidential technology and enforce data classification and access rights.
• Administer servers and design role-based access control.
• Support onboarding and offboarding processes for IT access.
• Provide ongoing IT support for end-user issues and troubleshoot hardware/software.
• Maintain an accurate inventory of IT fixed assets.
• Translate technical concepts for R&D and management.
• Establish IT policies and ensure alignment with company needs.

Skills

Software development concepts

Server and cloud infrastructure

Access control and security best practices

Strong communication skills

Integrity and confidentiality awareness

Job description

Alpha X is seeking a hands‑on IT Operations & Governance Specialist to act as a central technology and information management hub between R&D, management, and daily operations. This role is critical in safeguarding confidential R&D data, source code, and proprietary technology, while also ensuring smooth day-to-day IT operations, user support, and fixed asset management.

The role requires someone who understands code and technical architecture, can communicate effectively with R&D teams, and can establish structured IT governance and access controls—while remaining execution-oriented and aligned with management and business directives.

Key Responsibilities

1. Centralised Code & Documentation Management

• Establish and maintain a central repository for source code, technical documentation, system architecture, and R&D materials.
• Work closely with R&D teams to understand code structures, dependencies, and ownership; ensure complete, up-to-date documentation is submitted and maintained; request, consolidate, and organise critical code and technical assets.
• Implement version control, documentation standards, and handover procedures.

2. Data Security & Confidential Information Control

• Manage confidential technology, algorithms, designs, and R&D materials under IT governance.
• Define and enforce data classification, access rights, and usage policies.
• Ensure sensitive data is properly backed up, access‑controlled, and auditable.
• Act as the custodian of company data, ensuring availability in accordance with management instructions.

3. Server & System Access Control

• Administer servers, cloud platforms, and internal systems.
• Design and manage role‑based access control (RBAC), account provisioning and de‑provisioning, privileged access management.
• Regularly review and report access rights to management.

4. IT Access & User Management

• Manage employee IT access across systems, tools, and platforms.
• Support onboarding and offboarding processes from an IT perspective.
• Ensure timely setup of hardware, software, and system permissions.

5. Daily IT Operations & User Support

• Provide ongoing IT support for end‑user issues, hardware and software troubleshooting, and network and system availability.
• Manage IT vendors, licenses, and service providers.

6. Fixed Asset & IT Asset Management

• Maintain an accurate inventory of IT fixed assets (servers, laptops, devices, licenses).
• Track assignment, lifecycle, maintenance, and disposal of assets.

7. Cross‑Functional Communication

• Act as a bridge between R&D and management: translate technical concepts into operational and management‑friendly terms.
• Understand R&D needs while enforcing company‑wide controls.
• Ensure IT processes support innovation without compromising security or governance.

8. Governance, Compliance & Management Alignment

• Establish IT policies, SOPs, and internal controls.
• Execute tasks based on company priorities and management instructions.
• Ensure IT governance supports business needs rather than creating bottlenecks.
• Perform any ad‑hoc duties assigned by the company as required.

Qualifications & Skills

• Strong understanding of software development concepts (code repositories, APIs, environments); server and cloud infrastructure; access control and security best practices.
• Ability to read, understand, and discuss code with R&D teams (hands‑on coding not mandatory but strongly preferred). Experience setting up IT governance, documentation, and access management frameworks.
• 5–8+ years in IT, systems, or technology management roles.
• Prior experience supporting R&D or technology‑driven teams is highly preferred.
• High level of integrity and confidentiality awareness.
• Pragmatic, execution‑focused, and solution‑oriented.
• Strong communication skills—able to engage both technical and non‑technical stakeholders.
• Clear understanding that IT is a support and governance function, aligned with business and management decisions.
• Comfortable operating with authority while remaining collaborative.