IT Operations & Governance Specialist

ALPHA X TECHNOLOGY PTE. LTD.; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A technology company in Singapore is seeking an IT Operations & Governance Specialist to manage IT operations and safeguard confidential information. The successful candidate will work closely with R&D teams to establish IT governance and access controls while providing user support and managing assets. Required qualifications include a solid understanding of software development, strong communication skills, and 5–8+ years of relevant experience. This role is vital for aligning IT function with company management directives.

Qualifications

• 5–8+ years in IT, systems, or technology management roles.
• Ability to read and discuss code with R&D teams.
• High level of integrity and confidentiality awareness.
• Pragmatic, execution-focused, and solution-oriented.

Responsibilities

• Establish and maintain a central repository for source code and documentation.
• Manage confidential technology and define data classification policies.
• Administer servers and design role-based access control.
• Manage employee IT access and support onboarding/offboarding processes.
• Provide ongoing IT support and manage IT vendors.
• Maintain inventory of IT fixed assets and track their lifecycle.
• Translate technical concepts into operational terms for management.

Skills

Software development concepts

Server and cloud infrastructure

Access control and security best practices

Strong communication skills

Job description

Alpha X is seeking a hands‑on IT Operations & Governance Specialist to act as a central technology and information management hub between R&D, management, and daily operations. This role is critical in safeguarding confidential R&D data, source code, and proprietary technology, while also ensuring smooth day-to-day IT operations, user support, and fixed asset management.

The role requires someone who understands code and technical architecture, can communicate effectively with R&D teams, and can establish structured IT governance and access controls—while remaining execution-oriented and aligned with management and business directives.

Key Responsibilities

1. Centralised Code & Documentation Management

• Establish and maintain a central repository for source code, technical documentation, system architecture, and R&D materials.
• Work closely with R&D teams to understand code structures, dependencies, and ownership; ensure complete, up-to-date documentation is submitted and maintained; request, consolidate, and organise critical code and technical assets.
• Implement version control, documentation standards, and handover procedures.

2. Data Security & Confidential Information Control

• Manage confidential technology, algorithms, designs, and R&D materials under IT governance.
• Define and enforce data classification, access rights, and usage policies.
• Ensure sensitive data is properly backed up, access‑controlled, and auditable.
• Act as the custodian of company data, ensuring availability in accordance with management instructions.

3. Server & System Access Control

• Administer servers, cloud platforms, and internal systems.
• Design and manage role‑based access control (RBAC), account provisioning and de‑provisioning, privileged access management.
• Regularly review and report access rights to management.

4. IT Access & User Management

• Manage employee IT access across systems, tools, and platforms.
• Support onboarding and offboarding processes from an IT perspective.
• Ensure timely setup of hardware, software, and system permissions.

5. Daily IT Operations & User Support

• Provide ongoing IT support for end‑user issues, hardware and software troubleshooting, and network and system availability.
• Manage IT vendors, licenses, and service providers.

6. Fixed Asset & IT Asset Management

• Maintain an accurate inventory of IT fixed assets (servers, laptops, devices, licenses).
• Track assignment, lifecycle, maintenance, and disposal of assets.

7. Cross‑Functional Communication

• Act as a bridge between R&D and management: translate technical concepts into operational and management‑friendly terms.
• Understand R&D needs while enforcing company‑wide controls.
• Ensure IT processes support innovation without compromising security or governance.

8. Governance, Compliance & Management Alignment

• Establish IT policies, SOPs, and internal controls.
• Execute tasks based on company priorities and management instructions.
• Ensure IT governance supports business needs rather than creating bottlenecks.
• Perform any ad‑hoc duties assigned by the company as required.

Qualifications & Skills

• Strong understanding of software development concepts (code repositories, APIs, environments); server and cloud infrastructure; access control and security best practices.
• Ability to read, understand, and discuss code with R&D teams (hands‑on coding not mandatory but strongly preferred). Experience setting up IT governance, documentation, and access management frameworks.
• 5–8+ years in IT, systems, or technology management roles.
• Prior experience supporting R&D or technology‑driven teams is highly preferred.
• High level of integrity and confidentiality awareness.
• Pragmatic, execution‑focused, and solution‑oriented.
• Strong communication skills—able to engage both technical and non‑technical stakeholders.
• Clear understanding that IT is a support and governance function, aligned with business and management decisions.
• Comfortable operating with authority while remaining collaborative.