IT Operational Tech Support (12hr shift / Changi)

ES RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is seeking a System Executive for a year-long contract. Responsibilities include providing operational support to system infrastructure, troubleshooting customer issues, and performing mailbox migrations. The ideal candidate will have a Diploma in IT and 0-2 years of technical support experience. This role involves 12-hour rotating shifts and requires local candidates who can clear security checks. Competitive salary up to $3500 plus allowances and bonuses are offered.

Benefits

Shift Allowance

Performance Bonus

Health Insurance Claims

Qualifications

• Locals must clear both customer security clearance & pre-employment checks.
• 0 - 2 years of experience in IT technical support.
• Willing to commit to a full 1 year contract.

Responsibilities

• Provide technical support to customers and troubleshoot issues.
• Identify and escalate priority issues as needed.
• Perform mailbox migrations and health checks on systems.

Skills

Technical support

Troubleshooting

Customer service

Communication

Education

Diploma in IT

Job description

Overview

1 year contract under agency payroll

Work Location: Changi

12hrs rotating shift

Basic up to $3500 + Shift Allowance + PH + OT + HP Claims (capped $50)

Upon end of contract, incentive of performance bonus up to 1 month basic salary subject to performance & PM recommendation

The System Executive (12hours Shift Work) is responsible to provide operational support to system infrastructure, support to the clients and resolution of technical issues.

Responsibilities

• Production Support
• Provide technical support to customer
• Identify and escalate priority issues as per Client specifications, Process client Service Request, Redirect problems to appropriate resource
• Provide support on documentation including procedural documentation
• Provide troubleshooting and technical support via phone, web based tools and email
• Advise customers regarding the product's proper use and address specific user issues
• Act as a liaison between customers and Tier 2 support regarding problem escalation
• Provide client support and technical issue resolution via E-Mail and phone
• Perform mailbox migrations between Exchange systems as well as from other vendors to Exchange for customers in accordance to procedure, to ensure seamless transitions
• Perform health checks and monitor availability and functionality of the systems
• Provide operational support to system infrastructures

Requirements

• Locals (must clear both customer security clearance & pre-employment checks)
• Diploma in IT
• 0 - 2 years of experience in IT technical support
• Able to work 12hour rotating shift & be on 24x7 standby
• Willing to commit to a full 1 year contract
• Certifications in relevant IT disciplines would be advantageous
• Willing to learn attitude

ES Recruitment Pte Ltd (09C4235)

Hong Chiew Guat (R1219860)