IT Manager

Holiday Inn Singapore Orchard City Centre; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading hotel in Singapore is seeking an IT Manager to ensure the proper functioning of computer systems and hardware. Responsibilities include troubleshooting, system security, and maintenance of IT infrastructure. The ideal candidate should have a Bachelor’s in Computer Science or related field and three years of experience. Valuable skills include problem-solving and effective communication. The role comes with competitive benefits such as duty meals, birthday leave, and discounts across IHG establishments.

Benefits

Duty meals

Birthday Leave

Medical, dental & optical benefits

Insurance Coverage

F&B Discount

Special Employee Rate

Qualifications

• 3 years of related experience or equivalent combination of education and experience.
• Ability to interact with customers and third parties positively.
• Good technical troubleshooting and training abilities.

Responsibilities

• Manage and monitor operation of all computer hardware.
• Ensure proper maintenance contracts and preventive maintenance.
• Install and test corporate approved program changes.

Skills

Customer interaction

Local area networks

Microsoft Windows

Problem solving

Organizational abilities

Writing skills

Education

Bachelor’s degree in Computer Science or IT

Job description

At Holiday Inn® Hotels & Resorts, our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand, you’re more than just a job title.

At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Holiday Inn Singapore Orchard City Centre is looking for an IT Manager who will be responsible for ensuring that the hotel computer system(s) are installed and operating properly, that system security measures are in place, that the computer hardware is well maintained, that the system(s) are utilized to their maximum potential, and that new systems are installed to improve hotel efficiency and profitability, and adhere to hotel and IHG standards and guidelines.

• Manage and monitor the operation of all computer hardware, ensure all systems are working and installed properly, and serve as the primary contact for servicing the computer hardware

• Ensure that all systems are covered by the proper maintenance contracts and that preventive maintenance is performed as required

• Continually keep informed of IHG-approved systems and technology that may contribute to improve hotel efficiency, including, but not limited to:

  • Computer Hardware systems and devices including PC LAN technology.

  • Software operating and utility systems.

  • Front Office and Accounts Receivable Property Management Systems.

  • Interfaces to and from Front Office Property Management Systems and other Systems.

  • Back Office Accounting Systems.

  • PC and LAN based Office Automation products.

  • Internal and External Electronic Mail / Facsimile / Scanner software and communication tools.

  • Holidex Plus / Priority Club / Six Continents Club / Frequent Flyer Corporate databases.

  • Point Of Sale Systems.

  • Guest and Administration Voicemail.

  • Call Accounting.

  • PABX systems.

  • Cabling.

  • Hub / Switch Management Systems.

  • Electronic Door Locking Computer System.

  • Computer Virus protection.

  • Hotel IT Security and Firewalls

• Provide a monthly written progress report to the General Manager / Executive Assistant Manager

• Maintain an up-to-date list of all computer hardware

• Manage the configuration reports, job control languages, program files and data files on the computer system(s) to ensure maximum operating efficiency

• Monitor the performance of the software and maintain a log book of performance report eg; through systems measurement facility/utility, error and integrity check reports, system malfunction and solutions

• Install and test corporate approved program changes to the hotel computer system(s)

• Understand all standard and IHG customized features and functions of the Hotel front office system, point of sale system, and call accounting system, including, but not limited to system security, system reports, manager functions, system utilities and user functions

• Ensure that all computer media saves and back-ups are completed, documented and stored per IHG specifications

• Control the key/lock for computer room and ensure that the computer room fire protection, temperature control, and power requirements meet the IHG security specification as described in the IHG security system

• Administer all user IDs, passwords, and the most sensitive system utilities, secure all touchy resources and critical libraries

• Under the direction of the Director of Finance and Business Support, administer all back office user IDs, passwords, security parameters and the most sensitive utility

• Maintain technical and user documentation, systems reports, newsletters and announcements in a neat, orderly and secure fashion

• Complete and distribute activity reports, program trouble reports, and enhancement list

• Perform basic changes to programs control languages using screen edit utilities, operating control languages statements and screen design aids

• Conduct “Self-Audit” of systems, security and emergency procedures according to the Hotel and Financial System Security Manuals and materials supplied by the Regional Manager of IT

• Follow-up on all outstanding points from the latest EDP audit of his/her hotel

• Coordinate purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards prescribed by the corporate office

What We Need From You

Bachelor’s degree in Computer Science, Information Technology or related field and 3 years related experience or an equivalent combination of education and work-related experience.

Required Skills

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Working knowledge of local area networks and Microsoft Windows
  Problem solving, reasoning, motivating, organizational and training abilities.

• Good writing skills

What We Offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:

• Duty meals
• Birthday Leave on your birthday month
• Monthly LOVE Hour
• Medical, dental & optical benefits
• Insurance Coverage
• 25-50% F&B Discount at restaurants within IHG Singapore Hotels
• Special Employee Rate at all IHG Hotels worldwide
• Room to Grow opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6,000+ hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we’ll make sure you’ll have Room to be yourself. Find out more about joining us today by going to careers.ihg.com.