IT Executive [ End User support / Woodlands ]

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore is seeking an IT Support Specialist to maintain and troubleshoot hardware and network infrastructure. The ideal candidate will have a Diploma or Degree in IT and 1-3 years of experience in IT support. Responsibilities include user account management, monitoring IT security, and providing system support, with a salary range of $3300 - $3800. This is a full-time position with potential after-hours support requirements.

Qualifications

• 1-3 years of experience in IT support, networking, or systems administration.
• May require after-hours or weekend support during downtime.

Responsibilities

• Maintain and troubleshoot hardware (PCs, printers, etc.).
• Support network infrastructure: LAN/WAN, switches, routers.
• Manage user accounts, email, Active Directory.
• Monitor IT security and perform regular backups.
• Provide technical support for MES and ERP systems.
• Act as first point of contact for IT-related issues.

Skills

Troubleshooting hardware

Network infrastructure support

User account management

IT security monitoring

Technical support for software applications

Education

Diploma or Degree in Information Technology or related field

Tools

Active Directory

LAN/WAN equipment

Antivirus software

Backup solutions

Job description

• Full Time / Permanent Role
• Monday - Friday 8am to 5.45pm
• Woodlands
• $3300 - $3800
• L2 Support

Job Responsibilities

IT Infrastructure Support

• Maintain and troubleshoot hardware (PCs, printers, barcode scanners, etc.)
• Support network infrastructure: LAN/WAN, switches, routers, Wi‑Fi
• Ensure servers and data storage are running smoothly (file servers, domain controllers)

System Administration

• Manage user accounts, email, Active Directory, file permissions
• Monitor IT security (antivirus, firewalls, data protection policies)
• Perform regular backups and ensure disaster recovery plans are in place

Manufacturing/Production System Support

• Provide technical support for MES (Manufacturing Execution Systems), ERP, or factory‑specific systems
• Troubleshoot machine‑PC communication issues (e.g., PLCs, IoT devices)
• Ensure system uptime to minimize production downtime

Software & Application Support

• Install, configure, and maintain standard and custom software
• Provide technical support to end‑users
• Liaise with software vendors for updates, bugs, or new implementations

IT Policies and Compliance

• Implement and enforce IT policies, data protection, and access control
• Support ISO/IEC 27001 or other relevant compliance needs if applicable

User Support & Training

• Act as the first point of contact for IT‑related issues
• Provide training or guidance to staff on using systems or software

Reporting & Documentation

• Maintain IT asset inventory
• Prepare incident reports, maintenance logs, and update manuals
• Support audits and provide technical documentation

Job Requirements

• Diploma or Degree in Information Technology or related field
• 1–3 years of experience in IT support, networking, or systems administration
• May require after‑hours or weekend support during downtime or system issues