IT Executive

SKINLAB THE MEDICAL SPA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare-focused IT service provider in Singapore is seeking a Technical Support Specialist. The role involves providing onsite and offsite technical support, maintaining IT systems including cloud-based solutions and e-commerce platforms, and collaborating on development projects. Ideal candidates should have experience in troubleshooting networks and software installations. Weekend support may be required when issues arise.

Qualifications

• Experience in providing technical support onsite and offsite.
• Familiarity with cloud-based systems and e-commerce websites.
• Ability to assist in software installation and configuration.

Responsibilities

• Provide technical support for IT systems and infrastructure.
• Maintain and support systems including CRM and Mobile Apps.
• Participate in project management to define requirements.

Skills

Technical support

Cloud-based systems

CRM development

Network troubleshooting

Installation and configuration

Programming knowledge

Job description

• Provide technical support (onsite/offsite)
• Maintain and support IT systems and infrastructure including Cloud-based systems and e-commerce websites
• Participate in CRM and Mobile App development and subsequent maintenance and enhancements
• Assist in process improvements and recommend best approaches for resolving issues
• Handle projects with different functional teams to define requirements and implementation plan
• Escalate and report any emergency cases to different functional teams
• Compile and analyze incidents and determine the areas of improvement
• Installation, configuration, and deployment of operating systems and software for PC and Laptop
• Provides IT Helpdesk support on hardware, software, and networks problems
• Assist in network and wireless troubleshooting issues
• Knowledge of programming language
• Controlling digital signage/ TV across all the clinics
• Expected to work/ support in ad hoc & weekend if clinics have issues relating to IT