IT Engineer

CHEMICAL INDUSTRIES (FAR EAST) LIMITED.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading chemical company in Singapore seeks an experienced IT professional to optimize network infrastructure and deliver technical support. The ideal candidate has a background in Microsoft 365 administration and a strong grasp of cybersecurity policies, with 3-5 years of relevant experience. Microsoft certifications are a plus.

Qualifications

• 3 to 5 years of IT support experience preferred.
• Experience in IT & Cybersecurity policy is essential.
• Microsoft certifications preferred.

Responsibilities

• Maintain and optimize network infrastructure.
• Deliver first and second-level technical support.
• Monitor security tools and implement IT security policies.

Skills

Troubleshooting

Microsoft 365 Administration

Network Management

Security Compliance

Documentation

Education

Diploma or Bachelor's degree in IT or Computer Science

Tools

Bitdefender EDR

SharePoint

Microsoft Azure

Job description

Job Responsibilities

Technical Support & User Services:

• Optimized and maintained network infrastructure, servers, and endpoints, improving system uptime and reliability.
• Partnered with external vendors to resolve complex technical issues, reducing downtime and support costs.
• Oversee Microsoft 365 environment administration including user account management and security policies.
• Enhanced collaboration and knowledge sharing by managing SharePoint Online environments and document systems.
• Configure user permissions, site structures, and workflow automation.
• Ensure system backups, updates, and security patches are applied consistently.
• Deliver first and second-level technical support for hardware, software, and network issues.
• Respond promptly to user requests and resolve technical problems efficiently.
• Manage the complete lifecycle of IT equipment including setup, configuration, maintenance, and decommissioning.
• Maintain detailed documentation of support requests and resolutions.

Security & Compliance:

• Monitor Bitdefender EDR and other security tools to detect, analyze, and respond to potential threats or incidents.
• Implement and enforce IT security policies and procedures in alignment with ISO 27001, Cyber Trust Mark, and NIST standards.
• Ensure compliance with data protection regulations and industry standards.
• Conduct regular security assessments, leveraging Bitdefender EDR insights, and recommend improvements to strengthen defences.

Project Participation:

• Support IT projects including system upgrades, migrations, and new technology implementations.
• Create user guides, technical documentation, and training materials.
• Participate in vendor evaluations and technology planning initiatives.

Job Requirements:

• Diploma or Bachelor's degree in IT, Computer Science, or a related field.
• Minimum 3 to 5 years of IT support, SharePoint administration, Microsoft 365 suite, IT & Cybersecurity policy experience, network troubleshooting in a public listed and/or chemicals companies preferred.
• Excellent problem-solving abilities with strong analytical thinking.
• Good communication skills for technical and non-technical audiences.
• Ability to work independently while collaborating effectively with teams and vendors.
• Microsoft certifications (Microsoft 365, Azure, SharePoint, or Dynamics 365), ITIL Foundation or other IT service management certifications, Security certifications (Security+ etc.) preferred.