IT Desktop and Network Support Dispatch Singapore

BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading tech support company in Singapore is seeking an IT Support Specialist to manage installation, configuration, and troubleshooting of various devices. The ideal candidate must possess excellent communication skills, work independently with urgency, and be bilingual in English and a local language. Experience with ticketing tools like ServiceNow is a plus.

Qualifications

• Proactive ownership of tasks with urgency.
• Strong people skills and ability to communicate effectively.
• Experience with ticketing tools is a plus.

Responsibilities

• Installation and configuration of desktops, laptops, and peripherals.
• Support for OS and common applications.
• Handle user account management in Active Directory.
• Troubleshoot LAN/Wi-Fi connectivity.

Skills

Excellent written and oral communications skills

Ability to work with deadlines

Bilingual (English & Local B2)

Tools

ServiceNow

JIRA

MS-Teams

Team Viewer

Putty

Job description

Key Responsibilities

• Installation, configuration & troubleshooting of desktops, laptops, and peripherals (printers, scanners, mobile devices).
• Provide support for OS (Windows/macOS), MS Office, and common applications.
• Handle user account management in Active Directory (password reset, account unlock).
• Basic troubleshooting of LAN/Wi-Fi connectivity, IP configuration.
• Support for meeting room equipment (projectors, VC devices).
• Logging & tracking incidents via ticketing tools (ServiceNow, Remedy, JIRA).
• Coordinate with L2/L3 teams for escalation.

The key skill aside from basic technical knowledge is the tech must have good leadership/proactive approach, someone who can work on their own with no micromanagement.

Requirements

• Excellent written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency
• Bilingual (English & Local B2)

Additional Tools and Requirements

• Console cable for CISCO and Silver Peak
• Full Internet ready mobile
• Noise Cancellation headsets
• Team Viewer, MS-Teams, Putty, Remote connection software, Admin Access of the Laptop
• RJ45 port on Laptop
• Experience of ticketing tools (ServiceNow / Remedy etc.) is an additional advantage