IT Customer Service Representative

ADECCO PERSONNEL PTE LTD; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading global technology consulting firm in Singapore is seeking an experienced IT Customer Service Representative to manage inquiries from both internal and external users. This role involves ensuring client satisfaction by meeting performance targets and minimizing rework. Candidates have the opportunity to enhance various hard and soft skills while interacting with diverse stakeholders. Strong analytical and communication skills are essential for preparing ad-hoc reports to improve processes and optimize results. Apply now with your updated resume and salary expectations.

Qualifications

• Ability to manage inquiries from users seamlessly.
• Experience in maintaining service levels and performance targets.
• Capable of analyzing data to develop actionable insights.

Responsibilities

• Acts as the primary point of contact for inquiries and issues.
• Ensures satisfaction by minimizing rework and meeting targets.
• Participates in periodic reviews and follow-ups on tickets.
• Prepares ad-hoc reports for data analysis and insights.

Skills

Customer service skills

Communication skills

Analytical skills

Job description

Job Summary

A global leader in technology consulting and digital transformation, our client delivers innovative solutions that enhance business performance and resilience. With deep expertise in cloud computing, data analytics, and AI-driven insights, they help organizations modernize systems, improve scalability, and accelerate operational efficiency. Their end-to-end approach to enterprise transformation empowers companies across industries to innovate with confidence and stay competitive in a rapidly evolving digital landscape. Our client is looking for a IT Customer Service Representative responsible for managing inquiries from internal and external users. Candidate would have the opportunity to interact with various stakeholders while enhancing on various hard and soft skills.

Main Responsibilities

• Acts as the primary point of contact for inquiries and issues raised by both internal and external users.
• Ensures client and project stakeholder satisfaction by minimizing rework and consistently meeting deliverable requirements, service levels, and specific performance targets.
• Steps in as a backup resource during contingency situations to maintain continuity of operations.
• Participates in periodic reviews of ticket updates from L2 Support, performing follow‑ups with the team to ensure timely updates and resolution in compliance with SLA deadlines.
• Performs administrative responsibilities, including the preparation of ad‑hoc reports by gathering, interpreting, and analyzing data to develop actionable insights that improve processes and optimize results.

Next Step

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package. Simply click on 'Apply here' to drop your resume or email at [e-mail].

Tamanna Bilandi

EA Licence No. 91C2918

Personnel Registration No. R2096241