IT Application Support (SAP S4 HANA)

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is seeking a motivated Application Support professional to provide first-line support for SAP S/4HANA and CPQ applications in an end-user environment. The ideal candidate will have 1-3 years of IT application support experience alongside a relevant degree or diploma. You will be responsible for troubleshooting incidents, documenting requirements, and ensuring proper communication between IT and business teams. This role offers an opportunity to improve processes and assist in user training.

Qualifications

• 1–3 years of IT Application support experience in an end-user environment.

Responsibilities

• Provide Level 1 support for SAP S/4HANA and CPQ applications.
• Troubleshoot, track, and resolve incidents with escalation as needed.
• Document requirements for enhancements in collaboration with business teams.
• Prepare and execute UAT scenarios and validate system changes.
• Identify process improvements or automation opportunities.
• Maintain knowledge base and support user training.
• Ensure communication between IT, business teams, and vendors.
• Adhere to IT policies and compliance standards.

Skills

Application Support

Issue Troubleshooting

User Communication

Process Improvement

Education

Bachelor’s degree / Diploma in information technology

Tools

SAP S/4HANA

CPQ

Job description

We are seeking a motivated Application Support to provide first-line support for SAP S/4HANA and CPQ applications in our end-user environment, ensuring seamless day-to-day operations for business users.

Job Description

• Application Support - Provide Level 1 support for SAP S/4HANA modules and CPQ application, addressing user queries, issues, and incidents.
• Issue Management - Troubleshoot, track, and resolve incidents, escalating to higher support levels as required.
• Change Request - Work closely with process owners and business teams to document requirements for enhancements.
• Testing & Validation – Prepare and execute UAT scenarios in collaboration with business users; validate system changes, fixes, and enhancements before production deployment.
• Process Improvement - Analyse recurring issues and identify opportunities and propose process enhancements or automation opportunities.
• Document recurring issues, maintain knowledge base articles, and support user training sessions.
• Communication – Ensure proper communication between IT, business teams, and external vendors for issue resolution.
• Compliance & Standards: Ensure adherence to IT policies, security standards, and change management processes in all SAP-related activities.

Qualifications

• Bachelor’s degree / Diploma in information technology, or a related field.
• 1–3 years of IT Application support experience in an end-user environment.

How to Apply

Interested applicants, please click on “Apply Now” or submit your resume to [e-mail].

Please include the following information:

• Reason for leaving
• Expected Salary

We regret only shortlisted candidates will be notified.

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