IT Application Support Analyst

THE EDGE CONTRACTING SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent IT service provider in Singapore seeks an experienced Application Support professional for a 1-year renewable contract. This role focuses on service operations, incident management, and vendor coordination, ensuring system stability and high service performance. The ideal candidate will have a degree in IT or Computer Science and over 5 years in IT service management or application support. Responsibilities include overseeing incidents, managing service quality, and leading support teams to enhance user experience.

Qualifications

• Minimum 5 years of experience in IT service management or application support.
• Hands-on experience with Microsoft application frameworks.
• Ability to read and understand SQL scripts.

Responsibilities

• Oversee IT incident, request, and escalation processes.
• Manage vendor performance through service-level governance.
• Lead post-incident reviews for continuous service improvement.

Skills

IT service management

Application support

Leadership

Stakeholder management

Analytical capability

Education

Degree in Computer Science, Information Technology or related field

Tools

Microsoft application frameworks

Linux

Job description

Application Support (CMS) — IT Service & Operations

1-Year Renewable Contract (Long-term Role — Further Details Will Be Shared During the Call)

We are looking for an experienced Application Support professional to oversee service operations, incident management, vendor coordination, and service improvement initiatives across a diverse portfolio of enterprise applications. This role works closely with business stakeholders, project teams, and external vendors to ensure system stability, service reliability, and an excellent end-user experience.

Key Responsibilities

• Oversee IT incident, request, and escalation processes, ensuring high service performance, accurate reporting, and timely service recovery.
• Take ownership of major incidents and support tickets, coordinating with cross-functional teams and maintaining clear communication with stakeholders throughout resolution.
• Lead post-incident reviews to identify root causes and drive continuous service improvement initiatives.
• Champion strong IT service and support standards in project environments by anticipating service impact and planning mitigation measures.
• Monitor and uphold IT service quality and performance, incorporating future business growth and project demand into capacity planning.
• Manage vendor performance through service-level governance and regular engagement.
• Lead and guide application support teams to uplift user experience and customer satisfaction.
• Establish and maintain project scorecards, performance metrics, and service reporting dashboards.
• Support audit, risk, and compliance activities for supported systems and processes.

Job Requirements

• Degree in Computer Science, Information Technology, or a related field.
• Minimum 5 years of experience in IT service management or application support within complex IT environments.
• Hands-on experience supporting Microsoft application frameworks.
• Experience supporting Linux and container-based application environments.
• Ability to read and understand SQL scripts, with working knowledge of stored procedures.
• Experience in Consulting or System Integrator environments is an advantage.
• Strong background in vendor and outsourced service provider management.
• Excellent leadership, stakeholder management, and communication skills.
• Strong analytical capability with the ability to manage multiple deliverables concurrently.
• Able to work independently in a fast-paced, dynamic environment.
• Exposure to any of the following is an advantage: gaming management systems, CRM platforms, digital signage systems, or inventory systems.