IT Analyst (End User Services)

Seagate International Headquarters Pte. Ltd.; Singapore; On-site; SGD 35,000 - 50,000; Full time

Job summary

A leading technology company seeks an IT support professional based in Singapore to provide frontline assistance to employees. You will diagnose technical issues, manage incidents using ITSM tools, and support AV and video conferencing systems. Ideal candidates are adaptable, detail-oriented, and possess strong communication skills. A Bachelor’s degree in a relevant field with 1 year of experience is required, along with a proactive approach to service excellence.

Qualifications

• 1 year of relevant experience in IT support.
• Hands-on experience supporting end-user devices and software.
• Exposure to AV and video conferencing support is an advantage.

Responsibilities

• Diagnose and resolve technical issues related to desktops and applications.
• Manage incidents using ITSM tools while maintaining documentation.
• Provide support for AV and video conferencing systems.

Skills

Customer-focused

Adaptable

Detail-oriented

Strong communication skills

Education

Bachelor’s degree in Information Technology, Computer Science, or a related field

Tools

IT Service Management (ITSM) tools

Microsoft 365

Logitech AV systems

Job description

About Our Group

The IT End User Services team provides frontline technology support to employees across the organization. We ensure that end users are equipped with secure, reliable, and efficient IT services that enable productivity and collaboration. Our scope includes end‑user devices, software, user access, collaboration platforms, meeting room and AV systems, onboarding support, and continuous improvement of the digital workplace experience

About the Role – You Will

• Diagnose and resolve technical issues related to desktops, laptops, peripherals, and end‑user applications.
• Manage, prioritize, and resolve incidents using IT Service Management (ITSM) tools while maintaining accurate documentation.
• Provide remote and onsite support for audio‑visual (AV) and video conferencing (VC) systems, including Logitech solutions.
• Support site events and employee sessions using on‑site AV equipment, including quarterly scheduled sessions outside standard business hours (including weekends).
• Collaborate using Microsoft 365 tools to support effective communication, documentation, and knowledge sharing.
• Work closely with global IT teams to handle escalations and support cross‑regional issue resolution.
• Ensure compliance with IT security standards, policies, and operational processes.
• Deliver a consistent and positive customer support experience.
• Participate in rotational support duties and travel between local sites when required

About You

• Customer‑focused, adaptable, and comfortable working in a fast‑paced environment.
• Able to manage multiple priorities and perform effectively under pressure.
• Detail‑oriented with a strong sense of accountability and ownership
• Proactive mindset with a commitment to continuous improvement and service excellence
• Strong communication and interpersonal skills, with the ability to work collaboratively across teams.

Your Experience Includes

• Bachelor’s degree in Information Technology, Computer Science, or a related field with at least 1 year of relevant experience
• Hands‑on experience supporting end‑user devices, software, and collaboration tools.
• Familiarity with ITSM tools and incident management processes.
• Exposure to AV and video conferencing support is an added advantage