ICT Technical Support Specialist

MKI IT Solutions (Asia Pacific) Pte. Ltd.; Singapore; Hybrid; SGD 40,000 - 60,000; Full time

Job summary

A leading IT solutions provider in Singapore is seeking an experienced IT Support professional to provide deskside support across various locations. Key responsibilities include troubleshooting systems, delivering training, and maintaining IT inventory. Ideal candidates will have a strong background in Windows OS and Office 365, along with excellent communication skills. Benefits include bonuses, medical insurance, and transportation allowances. The role requires flexibility in working hours and a team-oriented approach.

Benefits

Variable Bonus

14 days Annual Leave

Medical Insurance

Dental Benefit (SGD 500/year)

Transportation allowance

Qualifications

• Minimum 3 years of experience in an end-user IT support environment.
• Experience supporting executives and expatriates is a plus.
• Strong skills in documentation and reporting.

Responsibilities

• Provide deskside support for devices and systems.
• Communicate with users and troubleshoot issues independently.
• Assist with project implementation and offer end-user training.

Skills

Windows 11 OS support

Microsoft Office 365 troubleshooting

Basic Active Directory administration

PC and laptop troubleshooting

Strong end-user communication skills

Tools

ServiceNow

ServiceDesk+

Zoho Assist

Job description

Expected Job Scope

• Provide day-to-day deskside support for a multinational enterprise and its affiliated group companies across multiple locations. This includes troubleshooting and maintaining devices and systems such as PCs, iPhones, network access, video conferencing systems (including audio‑visual equipment), IP phones, multifunction printers (MFPs), Windows OS, PC applications, and Office 365 suite.
• Communicate effectively with end users and apply strong analytical skills to independently troubleshoot issues. Escalate unresolved problems to Level 2 engineers, relevant vendors, or designated personnel as needed.
• Deliver end‑user training on new devices and tools upon request, particularly during staff onboarding processes.
• Maintain IT asset management by overseeing hardware and software inventory control, as well as implementing regular maintenance programs.
• Perform routine health checks and system monitoring, including generating reports on endpoints for programs such as endpoint security protection and backup operations.
• Prepare and maintain documentation, including standard knowledge bases, user manuals, and FAQs.
• Demonstrate initiative by proposing user‑focused solutions and coordinating issue resolution with vendors and customers.
• Proactively create support tickets and ensure compliance with SLA response times.
• Assist with project implementation activities as required by the company.
• Handle other ad‑hoc IT‑related tasks as assigned.

Necessary IT Skill and Experience

• Windows 11 OS support and troubleshooting for basic applications such as Microsoft Office 365 and Adobe Acrobat.
• Basic Active Directory administration and familiarity with Microsoft Azure AD portal, including user account management, profile creation, and email assignment.
• Microsoft Office 365 troubleshooting expertise, covering common issues and configurations.
• Knowledge of shared file servers, Microsoft SharePoint Online, and OneDrive for file management and collaboration.
• Familiarity with Bloomberg, ICE Chat, and MarketView troubleshooting (preferred but not mandatory).
• Hands‑on experience in PC and laptop troubleshooting, both onsite and remotely using tools such as Zoho Assist.

Preferred business Skill/Experience

• Minimum 3 years of experience in an end‑user IT support environment.
• Proven experience supporting company executives, VIPs, and expatriate management staff.
• Familiarity with system administration tasks, including ID creation, asset management, and staff onboarding processes.
• Understanding of enterprise security operations, including endpoint security and identity management.
• Proficient in using ticketing systems for user support, case tracking, and troubleshooting (e.g., ServiceNow, ServiceDesk+).
• Ability to work closely with business users—including senior management—to assess potential risks, propose proactive solutions for risk mitigation, and perform regular progress reviews (daily, weekly, monthly) with team leaders and management.
• Skilled in documentation and reporting, including preparing end‑user training materials, team reports, and presentations using PowerPoint, Excel, and Word; capable of creating user manuals and flowcharts.
• Strong end‑user communication skills with a user‑oriented approach and positive attitude.
• Effective vendor liaison for issue troubleshooting and resolution.
• Collaborative team player, able to work with Application Teams, Network Teams, and Global IT teams (e.g., Tokyo office).
• Demonstrates time commitment and punctuality in business attendance.
• Excellent communication skills with business end users and stakeholders.

Others

• Working Location: Work from multiple customer office locations to provide onsite IT support and ensure service continuity.
• Start date: Feb 2026 (negotiable)
• Probation period: 3 months
• Working hours: 8:15am to 5:45pm (including 1 hour lunch break) or such hours as the Employee deems necessary, Monday to Friday excluding Singapore Public Holidays.
• Over Time: Occasionally if ad‑hoc urgency requested (Off in Lieu provided for ad‑hoc night shift or PH/Weekend shift).

Benefits

• Variable Bonus: Yes
• Annual Leave: 14 days/year (increment 1 day each year, maximum 20 days)
• Medical Leave: 14 days/year
• Medical Insurance: Yes
• Out of work hours phone call allowance: Corporate iPhone provided
• Other Benefit: Dental Benefit (maximum: SGD 500/year)
• Transportation allowance:
  • Early morning Taxi / Grab commute to customer site
  • Transportation to customer site for business visit

Remarks

Direct hiring & no recruitment agencies please.