ICT Service Manager (Keppel Distripark FTZ)

A&T GLOBAL PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading logistics company is seeking an experienced ICT Service Manager to oversee digital infrastructure at Keppel Distripark FTZ. The role involves managing ICT operations, coordinating with vendors and authorities, and ensuring system reliability and cybersecurity compliance. Candidates should possess a Bachelor's degree in IT and at least 5 years of relevant experience in logistics or port environments. The position offers the opportunity to support ongoing digital transformation projects and enhance supply chain efficiency.

Qualifications

• Minimum 5 years of ICT management experience, preferably in logistics or port environments.
• Strong knowledge of Keppel Distripark systems and operations.
• Familiarity with enterprise IT service management and cybersecurity.

Responsibilities

• Manage daily ICT operations, including networks and digital platforms.
• Coordinate with vendors and authorities to resolve technical issues.
• Provide IT support and training to warehouse teams.

Skills

Network administration

System troubleshooting

Vendor management

Communication skills

Problem-solving skills

Coordination skills

Education

Bachelor’s Degree in Information Technology

Tools

Warehouse Management Systems (WMS)

Freight Tracking Platforms

Job description

Job Title: ICT Service Manager (Keppel Distripark FTZ)

Company: A&T Global Pte Ltd
Location: Keppel Distripark Free Trade Zone, Singapore
Employment Type: Full-Time
Experience Required: Minimum 5 years in ICT management orrelated logistics/port operations

About the Role

A&T Global Pte Ltd is seeking an experienced and proactive ICT Service Manager to oversee, maintain, and enhance the digital infrastructure supporting our logistics and supply chain operations at Keppel Distripark FTZ. The successful candidate will play a crucial role in ensuring seamless connectivity, system reliability, and IT service delivery across warehouse management systems, freight tracking platforms, and security systems.

Key Responsibilities

• Manage daily ICT operations, including networksystems, servers, and digital platforms within the FTZ.
• Ensure smooth integration of logisticsmanagement systems (LMS/WMS/TMS) across multiple stakeholders.
• Oversee cybersecurity protocols, access controlsystems, and data protection in compliance with FTZ requirements.
• Coordinate with vendors, port authorities, andlogistics operators to resolve technical and connectivity issues efficiently.
• Support automation and digitalisation projects(e.g. IoT sensors, RFID tracking, data analytics).
• Implement and monitor service-level agreements(SLAs) and maintain system uptime within operational standards.
• Provide IT support and training to warehouse andlogistics teams based at Keppel Distripark.
• Document ICT processes, incident reports, andimprovement plans for management review.

Requirements

• Bachelor’s Degree in Information Technology,Computer Science, or a related discipline.
• Minimum 5 years of ICT management experience,preferably in logistics, shipping, port or FTZ environments.
• Strong knowledge of Keppel Distripark systems,operations, and stakeholder ecosystem is an advantage.
• Familiar with enterprise IT service management(ITSM), cybersecurity, and infrastructure planning.
• Hands-on experience with network administration,system troubleshooting, and vendor management.
• Excellent problem-solving, communication, andcoordination skills across technical and operational teams.
• Ability to work independently and respondquickly to operational incidents in a time-sensitive logistics environment.

Why an ICT Service Manager is Essential in the Logistics Sector

In modern logistics environments like Keppel Distripark FTZ,ICT plays a mission-critical role in ensuring efficiency, traceability, andcompliance. A dedicated ICT Service Manager is vital to:

• Enhance system reliability by overseeingwarehouse and freight tracking systems, ensuring minimal downtime anddisruption to cargo operations.
• Ensure data security and compliance bysafeguarding sensitive trade, customs, and client information in line withregulatory and cybersecurity requirements.
• Enable digital transformation by drivingadoption of automation, IoT, and data analytics for smarter and more efficientsupply chain management.
• Improve inter-agency and stakeholderconnectivity by coordinating ICT systems linking customs, freight forwarders,port operators, transporters, and customers.
• Support operational resilience by respondingrapidly to IT incidents that could impact cargo handling, container tracking,or customs clearance timelines.
• Provide on-ground ICT expertise within KeppelDistripark FTZ, ensuring that operational teams have immediate technicalsupport when needed.

Application Details

Interested candidates are invited to submit their detailedresume, including current and expected salary, and notice period, to the email address below:
Email: [e-mail]
Please indicate “Application for ICT Service Manager (Keppel Distripark FTZ)”in the subject line. We regret that only shortlisted candidates will benotified.