HR Specialist, Contract MNC #HYN

Recruit Express Pte Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment service provider in Singapore is looking for a customer service representative to handle HR-related inquiries. The ideal candidate will assist employees and managers through self-service solutions and will be responsible for documenting inquiries and transactions. A degree in Human Resources or a related field is required. Interested applicants should contact through the provided email.

Qualifications

• Degree in Human Resource or any business related field of studies.
• Prior experience in shared service will be advantageous.

Responsibilities

• Answers general questions and redirects misplaced calls.
• Leverages procedures and knowledge databases to resolve HR challenges.
• Guides HR Employee Self-Service and Manager Self-Service transactions.
• Inputs data into the system to transact on customer requests.
• Documents all employee inquiries and issues in case management tools.

Skills

Customer service skills

Problem-solving

Communication

Education

Degree in Human Resource or business-related field

Job description

Your team is responsible for routine customer service inquiries related to the service catalog (e.g., HR, Payroll, Benefits, etc.) and provides Employee Self-Service and Manager Self-Service support. The role opens tickets/cases and answers HR customer questions through the assistance of standard screens, scripts, and developed procedures for inquiry resolution.

CORE JOB RESPONSIBILITIES

• Answers general questions and redirects misplaced calls.
• Leverages procedures, policy manuals, knowledge databases, and other reference materials to assist in answering Employee and Manager inquiries and resolving HR challenges.
• Guides HR Employee Self-Service and Manager Self-Service transactions.
• Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed.
• Inputs data into the system to transact on customer requests.
• Escalates Employee and Manager inquiries when specific, in-depth functional knowledge is required.
• Documents all employee inquiries, issues, and transactions in case management tools as required.
• Participates in continuous improvement workshops and projects as requested.
• Participates in ad hoc projects as required.
• Ability to work early shift hours and rotate when members are on leave.

REQUIREMENTS

• Degree in Human Resource / any business related field of studies
• Prior experience in shared service will be advantageous

If you are interested in exploring this role or other current openings in the market, kindly email me at [e-mail] with your resume.

We regret to inform that only shortlisted candidates will be notified.

Recruit Express Pte Ltd Company Reg. No. 199601303W