Hotel Receptionist

HOTEL YAN PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent hotel in Singapore is seeking a Receptionist to ensure guest comfort through assistance and timely service. Responsibilities include managing room amenities, handling check-ins and check-outs, and providing a pleasant experience for guests. Candidates should be fluent in English, possess good interpersonal skills, and be able to work shifts, including weekends. This role requires maintaining hotel standards and policies while ensuring an efficient and friendly environment.

Qualifications

• Fluent in English, both written and verbal.
• Ability to work rotating shifts, including weekends and public holidays.
• Pleasant disposition and good interpersonal skills.

Responsibilities

• Ensure room amenities are sufficiently supplied for guest comfort.
• Assist guests and perform service recovery when needed.
• Answer incoming calls and direct appropriately.
• Handle guest check-ins and check-outs according to established procedures.
• Report any maintenance issues to engineers on duty.

Skills

Effective communication

Interpersonal skills

Ability to work in fast-paced environment

Job description

Roles of Receptionist

• To ensure that the amenities in the room are sufficiently supplied for the convenience and comfort
• Offers all possible assistance to guests, performs Service Recovery when necessary
• Familiar with and carries out the policies and procedures established by Hotel YAN and Government's Safety Management Measures
• Answer all incoming calls promptly and pleasantly and ensure that the appropriate connection is made
• Perform all tasks assigned according to established standards and procedures: take messages upon request, handle guests check-in /check-out and calls, maintain equipment and facilities; report any maintenance problems to engineers on duty
• Perform other duties as assigned by the Supervisor or the Management

Requirements

• Singaporean/PR preferred
• Able to work on rotating shifts, including weekends and public holidays
• Ability to write and communicate in fluent English
• Ability to use organisation's current computer system
• Pleasant disposition with good interpersonal skills
• Able to work in a fast-paced environment