Hotel Operation Manager

CKSE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A service operations company in Singapore is seeking an experienced Operations Manager to coordinate cleaning tasks across various locations including offices and malls. The ideal candidate will manage teams, handle client relations, and maintain high service standards. Key responsibilities include ensuring efficient operations, supervising staff, and reporting on service quality. Applicants should have at least 3 years of relevant experience and strong leadership skills. Availability for shift work and urgent situations is required.

Qualifications

• Minimum 3 years of experience in cleaning, hotel housekeeping, or service operations.
• Must be willing to work 6 days a week and be on standby for urgent operations.
• A valid Class 3 driving license is an advantage.

Responsibilities

• Coordinate and manage daily cleaning tasks across multiple sites.
• Lead, train, and support supervisors and cleaning staff.
• Act as the main point of contact for clients regarding operational matters.
• Manage inventory and prepare daily/weekly reports.
• Prepare daily/weekly reports on service quality.

Skills

Leadership skills

Communication skills

Problem-solving skills

Ability to work independently

Microsoft Office proficiency

Education

Degree or equivalent qualification

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

Operations Management

Coordinate and manage daily cleaning tasks across multiple sites (offices, malls, condos). Ensure sufficient manpower and proper scheduling for each project. Conduct site inspections and quality checks to ensure service standards are met. Resolve operational issues promptly, including urgent or after-hours situations. Conduct performance appraisals and address disciplinary issues.

Staff Supervision

Lead, train, and support supervisors and cleaning staff to perform effectively. Ensure proper attendance, discipline, and adherence to company policies. Provide on-the-job coaching and monitor staff performance regularly. Support recruitment and deployment of new cleaners.

Client Relations

Act as the main point of contact for clients regarding operational matters. Handle client feedback and complaints professionally and promptly. Build and maintain strong relationships with clients to ensure satisfaction and retention. Conduct regular site visits and communicate updates to management.

Administration & Reporting

Manage inventory, cleaning materials, and equipment usage. Track operational costs and ensure efficiency. Prepare daily/weekly reports on manpower deployment, job completion, and service quality. Support management in planning for company expansion or new contracts. Recruit, train (On-the-Job Training), motivate, and provide coaching to cleaning teams.

Requirements

• Deg ee or equivalent qualification preferred.
• Minimum 3 years of experience in cleaning, hotel housekeeping, or service operations.
• Strong leadership, communication, and problem-solving skills.
• Able to work independently and handle multiple tasks under pressure.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Possess a valid Class 3 driving license (advantage).
• Must be willing to work 6 days per week and be on standby for urgent operations.
• Must able to work shift work, weekends and public holidays (if operation needed)