Helpdesk Specialist - 4‑Day Week, 7am–7pm Shifts

BUREAUSERVE PTE LTD; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A digital services company in Singapore is looking for experienced Helpdesk Officers to support users of a national digital front-end platform. This role involves attending to user inquiries, assisting with access setup, and providing a dedicated helpdesk for all service requests. Candidates should have relevant experience in IT support, strong troubleshooting and customer service skills, and the ability to work on a rotational shift basis. Join us in delivering high-quality support to a diverse user base.

Qualifications

• Relevant experience in helpdesk or IT service support environments.
• Experience supporting digital platforms or enterprise systems is an advantage.
• Proficiency in additional languages commonly used in Singapore is a plus.

Responsibilities

• Attend to user enquiries related to fees pricing and billing.
• Assist with Singpass/CORPPASS setup for the FE platform.
• Provide a single point of contact for all user enquiries and service requests.

Skills

Technical troubleshooting

Customer service

Communication skills

Job description

A digital services company in Singapore is looking for experienced Helpdesk Officers to support users of a national digital front-end platform. This role involves attending to user inquiries, assisting with access setup, and providing a dedicated helpdesk for all service requests. Candidates should have relevant experience in IT support, strong troubleshooting and customer service skills, and the ability to work on a rotational shift basis. Join us in delivering high-quality support to a diverse user base.