Helpdesk Associate ITSM

NTT Ltd; Singapore; On-site; SGD 25,000 - 39,000; Full time

Job summary

A global technology services leader is seeking a Helpdesk Associate-ITSM to assist users with hardware and software issues. This role involves managing customer interactions, troubleshooting problems, and providing technical guidance. Candidates should possess a technical degree or relevant certifications, have strong communication and customer service skills, and be fluent in English. The position requires in-office attendance and offers an opportunity to work in a dynamic environment focusing on innovation.

Qualifications

• Preferably possess a technical degree or Microsoft certifications.
• Experience in Hybrid IT support is an advantage.
• Ability to work night shifts is required.

Responsibilities

• Manage customer interactions and record issues in the ITSM system.
• Provide technical guidance for identifying and resolving problems by phone and email.
• Act as a liaison between customers and departments.

Skills

Technical degree or Microsoft certifications

Microsoft Operating Systems awareness

Troubleshooting skills

Excellent communication

Customer service skills

Fluency in English

Education

University education

Job description

Location: Noida, IN

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now.

We are currently seeking a Helpdesk Associate‑ITSM to join our team in Noida, Uttar Pradesh (IN‑UP), India.

Role Overview

The Service Desk Senior Associate advises and assists users over the phone, chat and email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes and procedures. They screen, diagnose, research, and resolve user issues; document service requests and dispatch orders to support groups for problem resolution; provide quick response to ensure maximum uptime of all users; and advise users on the interpretation of IT policies, capabilities, limitations, etc.

Role Responsibilities

• Manage customer interactions and record reported issues in the ITSM system.
• Identify issues, apply fixes and investigate root causes using internal instructions.
• Provide technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and email.
• Screen, refer and diagnose internal inquiries and work requests related to PC maintenance.
• Act as liaison between customers and departments within the organization to ensure that all online system problems are resolved accurately and in a timely manner.

Key Skills

• University education, preferably a technical degree or Microsoft certifications.
• Awareness of Microsoft Operating Systems and Microsoft Office family applications.
• Experience providing Hybrid IT support (office and remote) is an advantage.
• Ability to analyze and solve problems using troubleshooting skills.
• Excellent communication and customer service skills.
• Fluency in English.
• Work from office mandatory; flexibility to work night shifts.

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation.

Whenever possible, we hire locally to NTT DATA offices or client sites. For employees near an NTT DATA office or client site, in‑office attendance may be required for meetings or events.

NTT DATA recruiters will never ask for payment or banking information. If you are requested to provide payment or disclose banking information, submit a contact us form at https://us.nttdata.com/en/contact-us.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.