Healthcare Performance & Quality Improvement Manager

RN Care Pte. Ltd.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A healthcare organization in Singapore seeks a professional to lead quality improvement initiatives, implement safety culture initiatives, and design training workshops. The ideal candidate has a degree in a relevant field and at least 5 years of experience in healthcare, ideally with Lean Six Sigma credentials. This role involves collaboration with senior leadership and external organizations to enhance patient care and safety across various settings.

Qualifications

• Minimum 5 years of experience in healthcare.
• Lean Six Sigma Green/Black Belt required if no healthcare experience.
• Experience in human-centred design solutions.

Responsibilities

• Lead continuous improvement and innovation initiatives.
• Implement quality and innovation programmes with leadership.
• Design and deliver training workshops.
• Manage incident reporting and oversee serious events.
• Champion safety culture initiatives.
• Collaborate on quality improvement projects.

Skills

Lean Thinking

Human Factors methodologies

Facilitating workshops

Design Thinking

Education

Degree in Business, Engineering, Design, or healthcare-related field

Job description

Responsibilities

• Lead and support continuous improvement and innovation initiatives to enhance quality of care, patient safety, productivity, and staff and patient experience across hospital and community care settings.
• Partner with senior leadership to plan and implement quality and innovation programmes in line with national healthcare standards
• Design and deliver customised training and hands‑on workshops in Lean Thinking and Human Factors methodologies
• Manage the hospital incident reporting system and oversee Serious Reportable Events, ensuring timely submission to MOH.
• Facilitate and monitor quality improvement initiatives arising from quality assurance and clinical committees.
• Champion safety culture initiatives, including the “Speaking Up” programme, and organise annual quality and safety events.
• Collaborate with external organisations on quality improvement projects, conferences, and cross‑institutional initiatives, and support other duties as assigned.

Requirements

• Degree in Business, Engineering, Design, or a healthcare‑related field,
• With At‑least 5 years’ experience in healthcare; Lean Six Sigma Green/Black Belt required if no healthcare experience.
• Experience in facilitating workshops, applying Design Thinking, and implementing human‑centred design solutions.

To submit your application, please apply online [e-mail] or call +(65) 6513 5190 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900