Head Of Retail - Cotton On Asia

Cotton On Group; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A global fashion retailer in Singapore is seeking an experienced Head of Retail to elevate customer experience and lead the retail team. The ideal candidate will have a strong background in retail leadership, proven ability to drive commercial results, and a passion for developing high-performing teams. You will collaborate with cross-functional teams and ensure compliance while fostering an inclusive culture. Competitive salary and benefits include discounts on products and wellness support.

Benefits

50% off products

Local & Global career growth

24/7 Wellness support

Discounts for family

Performance incentives

Paid program for new parents

Qualifications

• Demonstrated experience in a similar Head of Retail or senior retail leadership role.
• Strong understanding of customer experience, Brand DNA and product-led retailing.
• Proven capability to lead consistent store standards and compliance.

Responsibilities

• Champion the retail team and elevate customer experience.
• Drive performance through in-store execution and customer-focused behaviors.
• Foster a motivated team culture built on collaboration and shared success.

Skills

Retail leadership experience

Customer experience management

Data analysis

Problem-solving skills

Communication skills

Education

Bachelor's degree in Business Management

Job description

Do you speak fashion?

Born in Australia, loved around the world.

At Cotton On, we know good style goes well beyond what's in your wardrobe. We’re here to inspire, spark joy and bolster self-expression and creativity. We want our community to feel seen, heard and celebrated, and as a brand, we want to use our voice to make a positive difference in people's lives.

We’re playfully rebellious and always optimistic. Join our world and let's do good things together.

Benefits You Will Love…

• 50% off our Brands | Cotton On, Cotton On Body, Cotton On Kids, Typo
• Local & Global career growth
• 24/7 Wellness support – mental health, relationships, family + more
• Discounts for you & your family - medical, travel, financial + more
• Performance & Peak incentives to reward + recognise our team
• Returnity - Paid program for new parents heading back to work

The Role

We are seeking an experienced and inspiring retail leader to join us as Head of Retail. In this role, you will be the voice of our stores—championing the retail team, elevating the customer experience, and ensuring our Brand DNA comes to life in every interaction. You will lead your team to drive performance through exceptional in‑store execution, customer‑obsessed behaviours, and strong commercial focus.

You will partner closely with VM, Merchandise and cross‑functional teams to deliver consistent, country‑relevant store experiences, while coaching leaders to make data‑led decisions, optimise wage spend, and uphold risk and compliance standards. You’ll foster a connected, motivated team culture built on storytelling, collaboration and shared success.

If you are a people‑first leader who thrives in fast‑paced retail environments, loves developing others, and is passionate about delivering outstanding customer experiences, we would love to meet you.

Skills & Experience

• Demonstrated experience in a similar Head of Retail or senior retail leadership role, preferably within Retail or Fashion.
• Relevant degree / qualification i.e. Business Management.
• Strong understanding of customer experience, Brand DNA and product‑led retailing.
• Demonstrated ability to drive commercial results, including wage management and cost‑of‑doing‑business accountability.
• Experience coaching, developing and inspiring high‑performing teams.
• Ability to analyse retail performance data and respond with actionable insights.
• Strong problem‑solving skills with a customer‑obsessed, solutions‑focused mindset.
• Experience partnering with cross‑functional teams such as VM and Merchandise.
• Strong communication and stakeholder‑influencing skills across all levels.
• Proven capability to lead consistent store standards, compliance and risk management.
• Ability to foster a connected, inclusive and motivated team culture.
• Commitment to safety, wellbeing and developing succession within the retail team.

Who are we?

Cotton On’s purpose is to make a positive difference in people’s lives. Born in Australia, Cotton On is a global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores. Powered by 20,000 team members, who together with our customers, are making a positive impact through one life‑changing Foundation. Taking their Aussie lifestyle to the world and delivering Good along the way, Cotton On brands offer youthful fashion and lifestyle products across women's, men’s, kids, body, accessories and stationery.

We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.

We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.

If you have any individual needs in order to fully participate in the recruitment process, please contact us at [e-mail] so we may support you in completing the job application process.