Head of Ops, Rapid-Growth E‑commerce Fulfillment

Delivery Hero; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A leading e-commerce company is seeking a Head of Pandamart Operations in Singapore to manage and optimize fulfillment operations across Singapore and Malaysia. The role requires strong leadership in driving customer experience metrics, operational efficiency, and strategic project execution. Candidates should possess 8–12 years of experience in e-commerce operations, with a proven ability to lead teams and influence cross-functional stakeholders. This position offers an exciting opportunity to shape the future of operations in a fast-paced environment.

Qualifications

• 8–12 years of experience in e-commerce/fulfillment operations.
• Proven ability to manage end-to-end fulfillment operations.
• Strong leadership and influencing skills across multiple teams.

Responsibilities

• Manage and optimize performance of dark stores across Singapore and Malaysia.
• Drive key customer experience metrics and initiatives.
• Lead strategic projects for operational efficiency and improvements.

Skills

E-commerce operations

Customer experience management

Operational efficiency improvement

People leadership

Analytical thinking

Job description

A leading e-commerce company is seeking a Head of Pandamart Operations in Singapore to manage and optimize fulfillment operations across Singapore and Malaysia. The role requires strong leadership in driving customer experience metrics, operational efficiency, and strategic project execution. Candidates should possess 8–12 years of experience in e-commerce operations, with a proven ability to lead teams and influence cross-functional stakeholders. This position offers an exciting opportunity to shape the future of operations in a fast-paced environment.