Head of Customer Service & Operations

The Supreme HR Advisory Pte Ltd; Singapore; On-site; SGD 125,000 - 150,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Customer Service Manager to lead a team focused on exceptional service delivery. The role includes managing operations, preparing performance reports, and collaborating with business development teams to align service delivery with customer expectations. The ideal candidate will possess a Bachelor’s degree and at least 2 years of supervisory experience in customer service, demonstrating leadership, analytical skills, and a customer-first mindset. Competitive salary and benefits offered.

Benefits

Transport allowance of $800 if candidate drives

Handphone reimbursement capped at $60

Sign-on bonus (T&C apply)

Qualifications

• 2+ years in a Customer Service Supervisory role.
• Experience leading and managing teams.
• Strong analytical skills related to customer feedback and service trends.

Responsibilities

• Lead, coach, and mentor the customer service team.
• Oversee operations ensuring timely resolution of inquiries and complaints.
• Prepare monthly performance and operational reports.
• Collaborate with cross-functional teams to meet customer needs.

Skills

Leadership skills

Coaching and mentoring

Customer service expertise

Proficiency in data analysis

KPI monitoring

Education

Bachelor’s Degree in Business Administration, Management Studies, or a related field

Job description

A recruitment agency in Singapore is seeking a Customer Service Manager to lead a team focused on exceptional service delivery. The role includes managing operations, preparing performance reports, and collaborating with business development teams to align service delivery with customer expectations. The ideal candidate will possess a Bachelor’s degree and at least 2 years of supervisory experience in customer service, demonstrating leadership, analytical skills, and a customer-first mindset. Competitive salary and benefits offered.