Guest Services Executive – Casino Call Centre (Hybrid/Remote)

Marina Bay Sands PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A premier entertainment venue in Singapore is seeking a Customer Service Representative to assist guests with inquiries through calls and emails. The role involves managing reservations, providing information, and ensuring guest satisfaction. Candidates should have at least 1 year of experience in customer service, with excellent communication skills in English and preferably another Asian language. This position requires the ability to work rotating shifts, including weekends and public holidays. A professional environment with opportunities for growth is offered.

Qualifications

• At least 1 year of working experience in a customer service role.
• Candidates with minimal academic qualifications but relevant work experience are welcomed.
• Ability to perform rotating shift work including midnight, public holidays, and weekends.

Responsibilities

• Handle and assist guests via incoming calls and emails.
• Attend to enquiries from casino patrons and stakeholders.
• Process reservation requests for rooms, flights, and events.
• Deliver a high-quality service experience over the phone and email.

Skills

Customer service experience

Verbal and written communication

Interpersonal skills

Proficiency in Microsoft Office

Fluent in English

Communication in Asian languages

Education

Minimum 'N' levels, 'O' levels, NITEC or Diploma

Job description

A premier entertainment venue in Singapore is seeking a Customer Service Representative to assist guests with inquiries through calls and emails. The role involves managing reservations, providing information, and ensuring guest satisfaction. Candidates should have at least 1 year of experience in customer service, with excellent communication skills in English and preferably another Asian language. This position requires the ability to work rotating shifts, including weekends and public holidays. A professional environment with opportunities for growth is offered.