Guest Services Agent

DHI DOWNTOWN PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hospitality company in Singapore is seeking a Guest Service Agent to provide excellent customer service and assist guests with their stay. Responsibilities include conducting check-ins and check-outs, providing in-room orientation, and addressing guest inquiries. Ideal candidates should be friendly and ready to assist guests with a smile. This role offers the chance to be part of a supportive team and grow within the company.

Responsibilities

• Provide efficient and courteous service to all guests.
• Conduct guest Check-In & Check-Out accurately.
• Perform in-room orientation professionally.
• Ensure complete and confidential guest registry information.
• Issue keys according to established procedures.
• Stay updated on citywide events for guest advice.
• Address guest concerns or complaints promptly.

Job description

We are looking for a Guest Service Agent (Customer Service Representative) to join our exciting and fast-growing company. Based at Dao by Dorsett AMTD Singapore, you will have an important responsibility - but like all positions in Dorsett, you are not alone! We are here to support you with great practices. You will have the chance to work with a great team, and more importantly, we will provide you a career with Dorsett and an opportunity to be yourself.

Job Responsibilities:

1. Provide efficient and courteous service to all guests, delivering personalized service as required in all areas of Customer Service Operations.
2. Conduct guest Check-In & Check-Out accurately, efficiently, and with friendliness.
3. Perform in-room orientation professionally.
4. Ensure all guest registry information is complete, handled with privacy and confidentiality.
5. Issue keys according to strict established procedures.
6. Familiarize oneself with all information regarding the property’s facilities, services, operating hours, promotions, and events.
7. Stay updated on citywide events to provide accurate information and advice to guests.
8. Address guest concerns or complaints promptly, handling queries directly and avoiding unnecessary referrals.
9. Perform any additional duties as assigned.