Guest Service Officer (Quincy House)

FAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hospitality management company in Singapore seeks an enthusiastic individual to support the Residence Manager in daily operations. The candidate will be responsible for delivering excellent customer service, managing guest relations, and handling cashiering functions in a dynamic environment. Applicants should possess O-Level or equivalent qualifications, a positive attitude, and experience in hospitality is a plus. The role requires flexible shift work and a commitment to upholding high standards of service.

Qualifications

• Must have a positive attitude and outgoing personality.
• Willingness to perform rotating shifts is essential.
• Experience in hospitality preferred and knowledge of HMS is an advantage.

Responsibilities

• Work closely with the Residence Manager to ensure seamless operations.
• Provide good customer service and handle guest complaints efficiently.
• Adhere to the residence's Standard Policies & Procedures while performing cashiering functions.

Skills

Customer Service

Communication Skills

Positive Attitude

Education

O-Level or equivalent

Job description

Job Description:

• Work closely with the Residence Manager
• Provide good customer service and respond efficiently and tactfully to guests’ complaints, requests and enquiries
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures
• Maintain good guest relations with in-house guests at all times
• Project a courteous and hospitable attitude at all times
• Provide guests with accurate information as requested regarding SR facilities, major city attractions and events
• Maintain an effective flow of communication with all personnel

Job Requirements:

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of HMS will be advantageous