Guest Service Officer, Campsite Operations (Part-Time)

Mandai Wildlife Group; Singapore; On-site; SGD 60,000 - 80,000; Part time

Job summary

A wildlife reserve organization in Singapore is seeking a customer service representative to handle guest inquiries and bookings. The ideal candidate will possess minimum GCE O’ Levels and have strong communication and organizational skills. Responsibilities include responding to customer inquiries, handling front desk operations, and promoting services. This position requires availability for 3-4 days a week, including weekends and public holidays. Enjoy a dynamic environment while contributing to a unique wildlife experience.

Qualifications

• Minimum qualification of GCE O’ Levels or equivalent.
• Prior customer service experience is advantageous.
• Strong verbal and written communication skills.

Responsibilities

• Respond to customer inquiries via email, phone, and text.
• Promote products and services to customers.
• Handle bookings and customer check-ins.

Skills

Customer service skills

Communication skills

Organisational skills

Problem-solving skills

Team player

Education

GCE O’ Levels or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Job Duties And Responsibilities

• Respond to incoming emails, text messages and phone calls from customers in a timely and professional manner.
• Provide accurate and timely information about products, services, or reservation processes.
• Promote products and services to customers and drive sales conversions from initial enquiry to confirmed reservation.
• Handle guest inquiries and resolve basic issues professionalism and a customer-focused approach.
• Assist with follow-ups and simple administrative tasks related to customer inquiries.
• Maintain accurate records of communication and support provided.
• Greet and check in guests or customers, prepare tickets, and perform front desk operations, when assigned to campsite frontdesk duty.
• Manage bookings, walk-in inquiries and provide a brief introduction to the campsite.
• Ensure the front desk area is neat, welcoming, and professional.
• Coordinate with internal teams to ensure smooth customer experience.
• Support daily sales and reservation reporting.
• Perform any other ad‑hoc duties assigned by line manager.

Job Requirements

Minimum GCE O’ Levels or equivalent.

• Candidates with prior customer service experience will have an advantage.
• Proficient with Microsoft Outlook, Excel and Words. Strong verbal and written communication skills.
• Excellent interpersonal and organisational skills, with a strong service mindset.
• Strong problem-solving and adaptability skills.
• Able to multi-task and work in a dynamic, fast‑paced environment.
• Pleasant, friendly and warm disposition.
• Positive attitude and a team player.

Commitment

• Must be able to commit 3-4 days a week, including weekends and PHs.
• Preferably to commit for a minimum of 6 months.