Guest Service Ambassador

Pan Pacific Hotels Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hospitality group in Singapore is seeking a Guest Service Ambassador to enhance guests' arrival and departure experiences. This full-time position requires a self-motivated individual with at least one year of related experience in the hospitality sector. Responsibilities include managing reception tasks, communication with guests, and ensuring compliance with hotel policies. Join an award-winning team dedicated to excellence in hospitality while advancing your career in a prestigious environment.

Qualifications

• At least one year of related experience in a hospitality environment.
• Ability to anticipate guests' needs.
• Self-motivated with excellent communication skills.

Responsibilities

• Provide efficient reception experience including check-in and check-out.
• Demonstrate knowledge of hotel services and policies.
• Communicate guest requests and feedback to the appropriate departments.

Skills

Communication skills

Customer service

Reception experience

Job description

Singapore

Pan Pacific Orchard, Singapore

Rooms

Job Grade

Full Time

Pan Pacific Orchard, Singapore is an award-winning destination hotel, recognised with multiple accolades for its excellence in both design and hospitality. Featuring the visionary architecture of renowned WOHA, the hotel is located in the prestigious Orchard Road district and redefines the city’s skyline with four themed open-air terraces—Forest, Beach, Garden, and Cloud—each offering a distinctive experience.

Within the Forest Terrace, our signature restaurant, Mosella, introduces a Mediterranean sharing concept with a refreshingly modern twist. The Beach Terrace brings a resort-like ambience to the heart of the city, while the Garden Terrace is home to Florette, our luxurious specialty cocktail bar. At the top of the Cloud Terrace, level 18 houses the Claymore Ballroom, Orchard’s highest pillarless ballroom.

Operated by Pan Pacific Hotels Group, a member of UOL Group Limited, Pan Pacific Orchard exemplifies the group’s signature of sincere and graceful luxury. As an award-winning property, it’s not only a premier destination for guests but also an inspiring and rewarding place to work, where employees are part of a team that continues to earn recognition on the global stage.

The Role

Be part of the amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us!

The Guest Service Ambassador plays a primary role in ensuring a positive arrival and departure experience for all guests. Reception tasks and duties includes checking in and out and providing assistance to guests.

Our Expectations:

• Provide an efficient reception experience for guests, including check-in, check-out and complete audit procedures, as required.
• Demonstrate an updated knowledge of hotel room categories, room rates, packages, promotions, surrounding events and other general product knowledge necessary to perform daily duties.
• Use the correct procedure regarding the acceptance of foreign currencies, credit cards and cash in accordance to the hotel credit policy.
• Process guest credit at check-in and check-out in accordance with the hotel’s policy.
• Identify and record special billing instructions and act accordingly.
• Ensure that the Guest Service Team Leader on duty are kept fully aware of any relevant feedback from guests and/or other departments.
• Communicate any special requests by guests to the appropriate department, or otherwise seek the assistance and guidance from the Guest Service Team Leader or Duty Manager.
• Communicate any positive and negative guest comments to the Guest Services Team Leader or Duty Manager.
• Inform the Guest Service Team Leader, Duty Manager and concerned departments about any potential credit risks.
• Report all incidents regarding Health & Safety, injury or damage to the Guest Service Team Leader, Duty Manager and Security Manager in accordance with the Standard Operating Procedures to ensure the safety of all guests at all times.

Talent Profile

We are looking for a self-motivated Guest Service Ambassador with the ability to anticipate the needs of the guest with excellent communication skills. If you have at least one year of related experience in a hospitality environment, write in to have a chat with us!

How to Apply