Guest Service Agent (Front Office)

Metropolitan Young Men's Christian Association Of Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A community-focused organization in Singapore is seeking a Guest Service Agent to provide exceptional customer service and manage reception duties. The ideal candidate will ensure a warm and professional experience for all visitors. Responsibilities include guest check-ins, handling reservations, and addressing guest enquiries. Work in a friendly team environment dedicated to serving the community.

Benefits

Supportive team environment

Valuable experience in customer service

Qualifications

• Passion for hospitality and customer service.
• Strong communication and problem-solving skills.
• Ability to work independently and as part of a team.

Responsibilities

• Perform guest check-ins and check-outs efficiently and professionally.
• Handle room reservations and manage booking requests.
• Attend to guest enquiries, special requests and feedback in a courteous manner.

Skills

Customer service

Communication

Problem-solving

Tools

Microsoft Office

Hotel management systems

Job description

Join Our Team at MYMCA's Hospitality Department!

Are you passionate about delivering exceptional service and creating memorable experiences?

At MYMCA, our Hospitality Department is committed to excellence, ensuring seamless operations and outstanding guest experiences.

We are looking for a friendly and service-oriented Guest Service Agent to manage reception duties and provide excellent customer service to guests, members and stakeholders. The ideal candidate will be the first point of contact at MYMCA, ensuring a warm and professional experience for all visitors.

Key Responsibilities

• Perform guest check-ins and check-outs efficiently and professionally
• Handle room reservations and manage booking requests
• Attend to guest enquiries, special requests and feedback in a courteous manner
• Maintain guest records and front desk documentation
• Co-ordinate with housekeeping and maintenance teams to ensure smooth operations
• Deliver warm, welcoming and professional service to all guests
• Assist in ensuring overall guest satisfaction by proactively addressing concerns

Pre-Requisites

• Passion for hospitality and customer service
• Strong communication and problem-solving skills
• Proficiency in Microsoft Office and hotel management systems
• Ability to work independently and as part of a team
• Professional, organised and detail oriented
• Willing to work rotating shift, weekend and public holiday

Why Join Us?

• Be part of a meaningful organisation serving the community
• Work in a friendly and supportive team environment
• Gain valuable experience in customer service and front office operations