Guest Relations Executive

SUNSET METT SING PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent hospitality provider in Singapore seeks a Guest Relations Executive to be the first contact for guests, providing exceptional service from arrival to room settlement. Responsibilities include overseeing front desk operations, assisting guests professionally, and coordinating with departments for a seamless guest experience. Ideal candidates will possess strong customer service skills and a proactive approach to guest interactions.

Qualifications

• Experience in front desk operations in a hospitality environment is preferred.
• Strong customer service skills and ability to communicate effectively.
• Ability to work under pressure and handle guest complaints.

Responsibilities

• Ensure smooth operations of front desk including check in, check out, and currency exchange.
• Assist guests in a friendly and professional manner throughout their stay.
• Liaise with managers regarding complaints and assist with accommodation arrangements if needed.
• Inform other departments of guest arrivals and special arrangements.
• Attend shift briefings to be aware of hotel operations.
• Maintain complete guest database by obtaining necessary details.
• Complete any additional tasks as assigned.

Job description

As the Guest Relations Executive, you will be the first point of contact for our valued guests, providing exceptional service from the time they arrive till they are escorted to their rooms creating memorable experiences along the way. You will be stationed in the lobby awaiting guest arrival and facilitating all arrangements from the moment guests step in to the time they are settled in their rooms.

Day to Day Responsibilities

• To perform the smooth operations of front desk including but not limited to check in, check out, currency exchange, room change, audit balances, daily reports, food and beverage service according to established policies and procedures.
• To assist all guests in a friendly, helpful and professional manner including but not limited to offering room orientation to all arriving guests or escorting guests to their destination within the hotel, attempting to use guest names at least twice during the engagement.
• To liaise with Guest Relations Manager regarding any complaints and to assist walk in guests with alternative accommodation in the event of a full house situation.
• To inform other departments of arrival, room changes, check out and special arrangements.
• To attend shift briefings to ensure hotel activities and operational requirements are known.
• To ensure effective handover and takeover of shift, ensuring proper follow-up and resolution of all outstanding issues.
• To ensure complete guests database including obtaining guest's passport details, nationality, date of birth and email addresses.
• To perform any other job task as reasonably assigned.