Guest Experience Manager — Club Concierge (Transport & Meals)

Laguna Hotel; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A premier leisure resort in Singapore is seeking a Guest Service Manager to establish high-level services at the Club Concierge and manage a dedicated team. The successful candidate will have at least 5 years' experience in a similar management role, possess outstanding leadership abilities, and ensure all members receive exceptional service. This role offers benefits including transport, uniforms, F&B discounts, and development opportunities.

Benefits

Company Transport Pick-up/Drop-off Provided

Uniform Provided

Duty Meals

F&B Discount

Dental and Medical

Employee Room Rate Globally

Learning & Development Opportunities

Staff Recognition Award

Qualifications

• Minimum 5 years’ experience as a Guest Services Manager in a hotel or members’ club.
• Need to possess excellent leadership and communication skills.
• Must work well under pressure, displaying calm and efficiency.

Responsibilities

• Establish high level of guest services at Club Concierge.
• Monitor member transactions and ensure prompt service.
• Oversee stock taking and presentation of merchandise.
• Manage the Concierge Team for quality service.

Skills

Leadership and communication skills

Problem-solving ability

Multi-tasking

Customer service orientation

Job description

A premier leisure resort in Singapore is seeking a Guest Service Manager to establish high-level services at the Club Concierge and manage a dedicated team. The successful candidate will have at least 5 years' experience in a similar management role, possess outstanding leadership abilities, and ensure all members receive exceptional service. This role offers benefits including transport, uniforms, F&B discounts, and development opportunities.