Guest Experience Lead — Upsell & Service Excellence

OASIA HOTEL DOWNTOWN, SINGAPORE; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A prominent hotel in Singapore seeks a guest service representative to provide courteous and efficient service. You will handle guest requests, manage complaints, and ensure security procedures are followed. The ideal candidate holds a Diploma in Hospitality, possesses good public relations skills, and is able to perform rotating shifts. Employee benefits include medical, flexi, birthday leave & vouchers, and insurance coverage.

Benefits

Medical coverage

Flexi leave

Birthday leave & vouchers

Annual health screening

Insurance coverage

Qualifications

• Minimum Diploma in Hospitality required.
• Able to perform rotating shifts.
• Previous experience in hospitality preferred.

Responsibilities

• Provide courteous and efficient service to guests.
• Handle guest complaints promptly according to procedures.
• Maintain effective communication with hotel personnel.

Skills

Public relations skills

Positive attitude

Outgoing personality

Education

Diploma in Hospitality

Tools

Opera

Job description

A prominent hotel in Singapore seeks a guest service representative to provide courteous and efficient service. You will handle guest requests, manage complaints, and ensure security procedures are followed. The ideal candidate holds a Diploma in Hospitality, possesses good public relations skills, and is able to perform rotating shifts. Employee benefits include medical, flexi, birthday leave & vouchers, and insurance coverage.