Growth-Focused Operations Director: Customer Success Leader

JobStreet; Singapore; On-site; SGD 120,000 - 150,000; Full time

Job summary

A leading online job platform in Singapore is seeking an Operations Director to lead customer success initiatives and drive revenue growth. The ideal candidate will have a strong background in operations and proven experience in managing diverse teams. This role involves optimizing lead acquisition, developing business intelligence insights, and collaborating with senior leadership to ensure strategic alignment. If you're looking for an opportunity to impact a thriving business, join us in this challenging position.

Qualifications

• 8-10 years of progressive leadership experience in operations, customer success, or business development.
• Proven track record of driving revenue growth and customer retention.
• Excellent communication and presentation skills for executive-level engagement.

Responsibilities

• Lead customer success initiatives to minimize churn and maximize lifetime value.
• Design and optimize lead acquisition funnels to maximize conversion rates.
• Develop and execute growth programs that drive new customer acquisition.

Skills

Strategic thinking

Analytical capabilities

Communication skills

Project management

Customer-centric approach

Education

Bachelor's degree in Business, Operations Management, Marketing

MBA preferred

Tools

CRM systems

Business intelligence tools

Data visualization platforms

Job description

A leading online job platform in Singapore is seeking an Operations Director to lead customer success initiatives and drive revenue growth. The ideal candidate will have a strong background in operations and proven experience in managing diverse teams. This role involves optimizing lead acquisition, developing business intelligence insights, and collaborating with senior leadership to ensure strategic alignment. If you're looking for an opportunity to impact a thriving business, join us in this challenging position.