Go-To-Market Training & Enablement Program Manager

Qualtrics; Singapore; Hybrid; SGD 80,000 - 100,000; Full time

Job summary

A leading experience management company in Singapore seeks a GTM Training & Enablement Program Manager to develop enablement programming and deliver training for employees and partners. The role requires 7+ years of experience in a customer-facing support role, strong project management skills, and a Bachelor's degree. This position promotes hybrid work with an emphasis on collaboration and integration of work and life.

Benefits

SGD 2,400 for an experience of your choosing after a year

SGD 1,600 annually for wellness-related activities

Collaborative work environment with snacks and drinks

Standard benefits package including medical

Qualifications

• 7+ years of experience in customer-facing roles like Technical Account Manager, Account Executive.
• Experience in delivering effective training experiences both in person and over Zoom.
• Track record of successful project management in tight deadlines.

Responsibilities

• Develop enablement programming that influences business outcomes.
• Manage enablement projects from start to finish.
• Train and present to GTM employees and partners.
• Create interactive learning activities and knowledge checks.

Skills

Customer-facing support role experience

Interpersonal skills

Project management

Training delivery

Organizational skills

Ability to work independently

Education

Bachelor's degree

Job description

GTM Training & Enablement Program Manager

Why We Have This Role

The Go-To-Market (GTM) Enablement team owns global onboarding, skill development and ongoing education for internal employees and our partner network for roles which touch the customer during the GTM lifecycle, from sales & pre-sales to delivery & account management. Our team thinks globally for scale, delivering learner-centric enablement experiences. These programs and services have a significant impact on our customers’ success and our bottom-line growth.

This role in particular is critical as the GTM Enablement team seeks to achieve two new goals in 2025: 1) develop meaningful partner enablement programming via our newly established Center of Excellence (CoE) in the APAC region (70% of your time) and 2) deliver targeted regional enablement that serves the needs of our internal APAC stakeholders (30% of your time)

How You’ll Find Success

• You care deeply about educating employees and partners, with a passion for coaching and developing skills that help drive business outcomes.

• You establish strong relationships with key cross-functional leaders, balancing the needs and interests of all stakeholders.

• You have a track record of success, with excellent problem-solving skills, high attention to detail to produce high-quality work, and an autonomous drive to get the job done.

How You’ll Grow

• Learn about experience management (XM) as a category, including expert-level technical knowledge.

• Learn about various sales and services functions across technology companies which lead to successful customer renewals and expansions.

• Help develop our nascent APAC Partner Center of Excellence and define what our regional enablement strategy should look like.

• Expand your enablement expertise.

Things You’ll Do

• Work closely with regional stakeholders (partners and internal employees, including leadership) to develop a perspective on enablement programming that will move the needle on Qualtrics’ business.

• Manage enablement projects from start to finish - conducting research and interviews to inform course content, building training materials, coordinating delivery logistics, presenting training deliverables, and assessing training effectiveness.

• Coordinate with the broader APAC CoE, as well as CoEs in other regions, to ensure consistent and scalable partner programming across the globe.

• Train and present to small and large groups of GTM employees and partners.

• Create compelling and interactive learning activities and knowledge checks that enhance retention.

• Communicate newly released training content via internal marketing channels.

• Measure impact through strong data analysis tied to KPIs.

What We’re Looking For On Your CV

• 7+ years of experience in a customer-facing support role (i.e., Technical Account Manager, Account Executive, Customer Success Manager) or in training and enablement.

• Exemplary interpersonal skills.

• Strong project management experience with a history of success in achieving tight deadlines in an ever-changing environment.

• Experience delivering effective training experiences in person and over Zoom, with facilitation skills that drive learner engagement and enhance content retention.

• Outstanding organisation and prioritisation skills.

• Ability to work independently in highly ambiguous, shifting environments.

• Bachelor’s degree.

• Experience in the field(s) of Market Research, Customer Experience, and/or Employee Experience.

What You Should Know About This Team

• Broad purview: We work across regions and functions, so there’s always something new to learn!

• Direct influence on key company metrics, including revenue, expansions and renewals.

• Strong focus on professional development.

• We work hard but also have a lot of fun doing it. We believe the best work comes from a collaborative and trusting team culture.

Our Team’s Favourite Perks and Benefits

• Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours

• Qualtrics Experience Program - SGD 2,400 for an experience of your choosing (eligible after a year)

• Wellness Reimbursement Program - SGD 1600 annually (SGD 400/quarter) for wellness related activities

• We take pride in our office design aiming at cultivating creativity from our rooftop views to an open and collaborative work space

• On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our offices

• We believe in sharing Qualtrics success which is part of the compensation for all employees

The Qualtrics Hybrid Work Model:

Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organisational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.