Global Warranty & After‑Sales Leader, Solar

HYPERSCAL SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 72,000 - 90,000; Full time

Job summary

A prominent solar energy company in Singapore seeks an experienced after-sales/service manager to lead warranty claim management and installation deviations. The ideal candidate holds a bachelor's degree in engineering and has over 5 years in similar roles, preferably in the solar sector. You will work closely with customers to ensure satisfaction, manage claims processes, and provide technical support. Excellent problem-solving and organizational skills are essential for this role.

Qualifications

• Career history within an after-sales/service manager position preferred (>5 years).
• Experience in the solar industry is preferred.
• Knowledgeable on solar cell and panel process flow.

Responsibilities

• Lead the global warranty team to process incoming warranty claims.
• Manage installation deviation request activities and ensure timely releases.
• Evaluate feedback from customers and manage warranty resolutions.

Skills

Problem-solving abilities

Excellent organizational skills

Customer service commitment

Ability to work in a team

Ability to influence others

Highly energized and driven

Education

Bachelor's degree in engineering or equivalent

Tools

SharePoint

MS Office

Claims workflow systems

Job description

A prominent solar energy company in Singapore seeks an experienced after-sales/service manager to lead warranty claim management and installation deviations. The ideal candidate holds a bachelor's degree in engineering and has over 5 years in similar roles, preferably in the solar sector. You will work closely with customers to ensure satisfaction, manage claims processes, and provide technical support. Excellent problem-solving and organizational skills are essential for this role.