Global Logistics Customer Support Specialist

YOSSAVA SINGAPORE LOGISTICS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A fast-growing logistics company in Singapore is seeking a Customer Service professional to manage client inquiries and complaints. The ideal candidate will have 1–2 years of experience in logistics, strong understanding of import-export processes, and excellent communication skills. Responsibilities include assisting customers across various channels, preparing documents, and ensuring a high standard of service. Opportunities for professional growth and collaboration await the right candidate.

Qualifications

• 1–2 years of experience in freight forwarding, logistics, or international trade.
• Strong understanding of import-export procedures and documentation.
• Strong proficiency in English; Mandarin is a plus.

Responsibilities

• Understand our products and services.
• Communicate and assist customers through various channels.
• Prepare export/import documents.
• Monitor customs clearance processes.
• Track shipment movements and update clients.
• Handle client complaints related to logistics.
• Collaborate with internal departments.

Skills

Customer service

Analytical skills

Problem-solving skills

Communication

Time-management

Job description

A fast-growing logistics company in Singapore is seeking a Customer Service professional to manage client inquiries and complaints. The ideal candidate will have 1–2 years of experience in logistics, strong understanding of import-export processes, and excellent communication skills. Responsibilities include assisting customers across various channels, preparing documents, and ensuring a high standard of service. Opportunities for professional growth and collaboration await the right candidate.