Global IT Support Specialist – Design Studio

Gensler Singapore Pte Ltd; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading global design firm is seeking an IT Support Specialist to provide technical support for their Singapore and Sydney offices. The role involves troubleshooting hardware and software issues, administering user accounts, and ensuring high levels of customer satisfaction. Candidates should have a Bachelor's in Computer Engineering or related field, plus 5-7 years of experience in IT support, particularly in Windows and Microsoft Office 365 environments. This position emphasizes effective communication, organization, and teamwork.

Benefits

Medical, dental, vision, and wellness programs

Profit sharing and bonus opportunities

Reimbursement for professional licenses and tuition

Qualifications

• 5-7 years of prior related experience in an IT support role.
• Strong knowledge and experience with Windows 10 and Microsoft Office 365.
• Ability to provide support for both Windows and Mac client computers.

Responsibilities

• Provide first-line response to end user incidents and operational requirements.
• Support remote users accessing virtual desktop infrastructure.
• Administer user accounts and security controls within Active Directory.

Skills

Windows 10

Microsoft Office 365

Desktop troubleshooting

Excellent communication

Organizational skills

Education

Bachelor’s in Computer Engineering or related field

Tools

Adobe Creative Cloud

AutoCAD

Revit

Job description

A leading global design firm is seeking an IT Support Specialist to provide technical support for their Singapore and Sydney offices. The role involves troubleshooting hardware and software issues, administering user accounts, and ensuring high levels of customer satisfaction. Candidates should have a Bachelor's in Computer Engineering or related field, plus 5-7 years of experience in IT support, particularly in Windows and Microsoft Office 365 environments. This position emphasizes effective communication, organization, and teamwork.