Global GCS Operations Director JAPAC AI & Strategy

Palo Alto Networks (S) Pte Ltd; Singapore; On-site; SGD 150,000 - 200,000; Full time

Job summary

A leading cybersecurity firm in Singapore seeks a Global Customer Services Operations Director. The role involves designing processes for efficiency and driving initiatives for customer satisfaction in a fast-paced environment. The ideal candidate has over 15 years in post-sales operations, experience in AI transformation, and strong analytical skills. This position offers the opportunity to lead a crucial team and make a significant impact in cybersecurity services.

Benefits

Flexible working arrangements

Inclusive workplace

Qualifications

• 15+ years experience in post-sales operational roles, preferably in tech.
• Experience in AI transformation and enterprise agent building.
• Ability to develop and implement strategies aligning with goals.

Responsibilities

• Define an AI roadmap and strategy for Global Customer Services.
• Analyze data to improve performance metrics and departmental efficiency.
• Foster collaboration among departments to drive customer success.

Skills

Post-sales field operations

AI transformation

Operational efficiency

Analytical skills

Customer relationship management

Education

Bachelor’s or Master’s degree in relevant field

Tools

G-suite

Job description

A leading cybersecurity firm in Singapore seeks a Global Customer Services Operations Director. The role involves designing processes for efficiency and driving initiatives for customer satisfaction in a fast-paced environment. The ideal candidate has over 15 years in post-sales operations, experience in AI transformation, and strong analytical skills. This position offers the opportunity to lead a crucial team and make a significant impact in cybersecurity services.