Global BPO Operations Lead

PLAUD PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading AI technology company in Singapore is seeking a professional to oversee customer service operations. The ideal candidate will have 5-10 years of experience in BPO management and strong analytical skills. Responsibilities include managing offshore vendors, fostering relationships with partners, and collaborating with cross-functional teams to improve performance. This role offers a vibrant work culture with opportunities for career growth and market-competitive compensation.

Benefits

Market-competitive compensation

Global exposure

Continuous learning culture

Qualifications

• 5-10 years of experience in customer service operations or BPO management.
• Hands-on experience managing offshore BPO vendors.
• Strong analytical skills and problem-solving abilities.

Responsibilities

• Own operations with BPO partners to meet performance standards.
• Build relationships with BPO leadership teams and drive alignment.
• Collaborate with Product, QA, and Engineering to enhance effectiveness.

Skills

Customer service operations

BPO management

Analytical skills

Problem-solving skills

Stakeholder management

Job description

A leading AI technology company in Singapore is seeking a professional to oversee customer service operations. The ideal candidate will have 5-10 years of experience in BPO management and strong analytical skills. Responsibilities include managing offshore vendors, fostering relationships with partners, and collaborating with cross-functional teams to improve performance. This role offers a vibrant work culture with opportunities for career growth and market-competitive compensation.