Global Accounts Receivable Manager

caliber8; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading medical device brand in Singapore is seeking a Global Accounts Receivable Manager to oversee the relationship with BPO partners, ensuring efficient accounts receivable operations. This role involves managing performance, monitoring service delivery, and collaborating with regional teams to streamline processes. Candidates should have a Bachelor’s degree and at least 5 years of experience in BPO management within multinational companies.

Qualifications

• Bachelor’s degree required.
• Minimum 5 years of experience with BPOs in global services.

Responsibilities

• Manage relationships with BPO partners.
• Monitor AR delivery from BPO centers.
• Project manage transitions to BPO services.

Skills

Vendor management experience

Accounts Receivable knowledge

Multitasking skills

Negotiation capabilities

Analytical skills

Education

Bachelor’s degree in finance/accounting, business administration, or related field

Job description

Global Accounts Receivable Manager – Global BPO Management

Our client is a leading medical device brand expanding their global presence in Singapore.

About the Job

This is a Global BPO Accounts Receivable Manager position based in our Singapore office. The role drives service and operational excellence with the selected BPO partner, which provides global outsourcing support to Evident business world‑wide.

Key Responsibilities

• Manage external relationship with BPO partner supporting Finance/Accounting operations.
• Monitor and manage AR delivery from BPO centers worldwide to support business operations, ensuring consistent service level. Work with delivery teams on:
  1. Prompt sending of invoices to customers, enabling invoice dunning.
  2. Prompt collections of open invoices within target DSO.
  3. Timely application of cash receipts against open invoices, keeping unapplied cash to the minimum.
  4. Manage customer credits – including credit limit setting and controlling order releases.
• Project manage all transitioning of work to BPO in accordance with target deadlines. Assist in analysis, documenting work processes, drawing up the transitioning plan and milestones, and manage internal employee handover to the BPO.
• Help and coordinate implementation of BPO vendors’ tools, processes and methods to deliver efficiency in the company’s AR operations.
• Monitor contractual agreements for selected BPO vendor deliveries.
• Measure, track, report and evaluate performance to agreed SLAs and undertake necessary corrective actions with vendors if deficiency in service delivery is detected.
• Perform as functional bridge among external vendors and internal stakeholders to ensure ample support to our operations and businesses.
• Coordinate all BPO Partner tasks inclusive of working with external vendors and internal employees.
• Troubleshoot all BPO Partner delivery problems and present to management as required.
• Identify improvement areas internally or business process transformation required, and collaborate closely with all internal stakeholders to prepare solutions.
• Identify and implement continuous improvements to work processes to enhance efficiencies associated with the BPO Partner’s deliveries.
• Participate to formulate workflow processes, methods and policies for selected vendors.
• Ensure to collaborate with IT teams for IT/Finance partnership to ensure vendor partners effectively integrate their tools and processes to deliver effective and efficient services.

Key Internal Stakeholders & External Contacts

• Work with Regional accounting teams and Country Controllers in the Region covering EMEA, China, South Korea, Japan, Singapore, India, Australia, USA and Canada to drive AR process efficiency while maintaining or improving governance and internal controls over the AR process.
• Supports implementation of AR process automation, in collaboration with the global BPO provider.
• Support the Global Chief Accounting Officer in driving global standardization of Accounts Receivables close processes in collaboration with regional operational and accounting teams.

Key Skills / Core Competencies

• Extensive and proven experience in managing BPO vendors. This is a critical requirement, ideally with partners such as Infosys, TCS, Accenture, or Gentec.
• Strong knowledge of Accounts Receivable processes, including the integration of AP technologies and tools with ERP systems in collaboration with IT.
• Ability to multitask and work effectively across cultures, geographies, and all organizational levels, from frontline staff to senior executives.
• Strong negotiation, vendor management, and decision‑making capabilities.
• Excellent analytical, problem‑solving, and organizational skills.

Qualifications & Experience

• Bachelor’s degree in finance / accounting, business administration, supply chain management, or related field.
• Minimum 5 years of experience managing BPOs providing global shared services in multinational companies.