General Manager

67 PALL MALL SINGAPORE LTD.; Singapore; On-site; SGD 150,000 - 200,000; Full time

Job summary

A premier dining and membership club in Singapore is seeking a dynamic leader to deliver an outstanding member experience, manage operations, and ensure compliance. The role requires a strong communicator with high emotional intelligence, able to lead diverse teams and innovate business strategies to enhance profitability. Candidates should have proven skills in project and financial management, resilience, and adaptability. This leadership position offers an opportunity to make a significant impact in a prestigious organization.

Qualifications

• Demonstrate high levels of emotional intelligence with awareness of impact on others.
• Resilient and adaptable, able to assess and act swiftly in complex situations.
• Self-motivated, competitive, with collaborative approach and attention to detail.

Responsibilities

• Deliver an outstanding member experience at all times.
• Lead and manage teams across various functions.
• Develop strategies to enhance business operations and profitability.
• Ensure compliance with all licensing and regulatory requirements.

Skills

Emotional intelligence

Leadership

Communication skills

Financial management

Project management

Job description

Member Experience & Reputation

• Deliver an outstanding member experience at all times.
• Protect and enhance the reputation of the club, its members, and investors.
• Work with teams to ensure service standards consistently reflect the club’s values of exclusivity and excellence.

Leadership & Operations

• Lead, inspire, and manage dynamic teams across membership, operations, culinary, wine, cellar, facilities, accounts, events, and marketing functions.
• Partner with senior leadership and the Board, supporting board meetings and annual shareholder meetings.
• Present confident, credible, and charismatic leadership that motivates staff and reassures members.
• Be accountable for the operational and financial performance of the business.

Business Strategy & Growth

• Develop and implement strategies to enhance business operations and profitability.
• Drive innovation and initiate constructive change to continually improve the club’s offerings.
• Oversee creative direction with a genuine affinity for both food and wine, ensuring both remain integral to the member experience.
• Lead the design and delivery of unique, high-quality events that engage and impress members.

Compliance, Safety & Well-being

• Ensure compliance with all licensing, regulatory, and legal requirements.
• Champion the health, safety, and well-being of staff and members across all departments.
• Proactively identify risks and implement preventive measures.

Personal Attributes & Leadership Style

• Demonstrate high levels of emotional intelligence, with an acute awareness of how behaviour impacts others.
• Resilient and adaptable, able to assess and act swiftly in complex situations.
• Self-motivated, competitive, and driven; collaborative in approach while bringing fresh viewpoints and attention to detail.
• Strong people manager with excellent communication, interpersonal, and presentation skills.
• Able to challenge conventional thinking and inspire new ways of working constructively.

Project & Financial Management

• Plan, oversee, and deliver projects on time and within budget.
• Monitor financial performance, ensuring resources are effectively managed for long-term sustainability.

Other Duties

• Support and step in across any department as needed to ensure seamless operations.
• Carry out any additional responsibilities as assigned by senior management.