G08 - Operations Support Engineer

FPT ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

A leading technology company in Singapore seeks a Product Operations Specialist for Field Operations Engineering. This role involves managing the operational aspects of field-based services, ensuring technical delivery, compliance, and client satisfaction. Ideal candidates will have 3 to 5 years of experience in BAU field operations, along with expertise in cloud infrastructure such as AWS and Azure. Strong problem-solving and communication skills are vital, as is experience with scripting and automation tools.

Qualifications

• 3 to 5 years working experience in BAU field operations including routine maintenance and monitoring.
• Experience with managed services delivery models and operational excellence methodologies.
• Ability to manage technical teams and engage customers effectively.

Responsibilities

• Manage operational aspects of field-based technical services.
• Conduct site assessments and technical evaluations.
• Implement CI/CD pipelines for service delivery and infrastructure management.

Skills

Problem-solving abilities

Technical communication

Data-driven decision making

Technical writing skills

Tools

Terraform

Ansible

Python

AWS

Azure

Google Cloud

Job description

The Product Operations Specialist for Field Operations Engineering is responsible for managing the operational aspects of field-based technical services and driving their success from implementation to ongoing support.

This role focuses on technical delivery, infrastructure maintenance, cloud infrastructure provisioning, and ensuring optimal performance of field operations whilst maintaining compliance with standards and audit readiness.

Responsibilities

• Contribute to implementing data‑driven approaches to inform field operations and technical decisions that contribute to providing feedback to project managers and technical leads
• Accountable for conducting site assessments and technical evaluations to inform operational improvements
• Contribute to setup and configuration of infrastructure, tools, technical environments, cloud infrastructure, and platform services
• Contribute to automating field processes through scripting and pipeline development
• Contribute to identify and assess field operational risks, propose and/or implement mitigation strategies (including safety protocols and incident management processes)
• Accountable for audit support activities, including extraction of evidence and documentation for compliance requirements
• Manage and fulfil service requests, assessing technical impact and resource requirements
• Accountable for provisioning and configuration of Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) solutions through Infrastructure as Code (IaC) tools and frameworks
• Contribute to configuring and managing middleware components within cloud platforms
• Contribute to developing and maintaining automation scripts for field operations, cloud deployments, and platform configurations
• Contribute to implementing CI/CD pipelines, eg. SHIP-HATS for field service delivery, infrastructure management, and middleware deployment
• Accountable for implementing standards through HSS processes and frameworks from Engineering Practices
• Contribute to deployment and configuration of mandated solutions, including ABLR, CAMS
• Contribute to ensuring field operations align with government security and hosting requirements
• Contribute to drive client satisfaction and service adoption by engaging customers, collecting feedback, and resolving technical queries to inform service iterations
• Contribute to compliance monitoring and evidence collection to support audit, regulatory, and requirements

Required Qualifications

Essential Requirements

• Working experience in Managed Services for infrastructure (on‑premise/Cloud)
• 3 to 5 years working experience in BAU field operations including routine maintenance, monitoring, change management, and operational support activities
• Working experience with managed services delivery models, governance frameworks, and operational excellence methodologies
• Working experience with BAU operations including operational reporting, and routine maintenance activities
• Working experience with managed services commercial models, SLA structures, and performance measurement frameworks
• Problem‑solving abilities and innovative thinking with experience in data‑driven decision making
• Ability to communicate well and technical writing skills to conduct user research

Preferred Experience

• Working experience in leading and managing technical teams, eg. field engineers is an advantage
• Cloud infrastructure and services expertise in AWS, Azure, Google Cloud
• Working knowledge with infrastructure automation and scripting capabilities (e.g., Terraform, Ansible, Python)

Working knowledge with DevOps practices

• Site Reliability Engineering (SRE) practices and operational excellence methodologies
• Hands‑on SG-TechStack products working experience (StackOps, SHIP-HATS)
• Ability to gather customer requirements for analysis to contribute to business case development
• Multi‑site field operations experience