FT/PT Admin Assistant (Operation Department)

CKSE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A service company in Singapore is seeking an Admin Assistant to manage daily operations, client inquiries, and staff scheduling. The ideal candidate has at least 1 year of customer service experience, strong communication skills, and a friendly personality. Responsibilities include responding to client queries, ensuring satisfaction, and monitoring cleaning standards. Candidates must be willing to commit to a 6-day work week, including weekends, and manage various duties efficiently.

Qualifications

• Minimum 1 year experience in customer service, scheduling.
• Pleasant and friendly personality.
• Able to work in a fast-paced environment.

Responsibilities

• Manage client and floater/cleaner queries through various channels.
• Ensure client satisfaction and provide professional support.
• Schedule floater and cleaner jobs and monitor cleaning standards.

Skills

Customer-oriented

Interpersonal skills

Problem solving

Communication skills

Education

Minimum 'O' level

Job description

We are looking for Admin Assistant (Operation Department) for daily operation to manage client / a pool of floater and cleaner queries, schedule and feedbacks …. etc . Must be details, good at follow up and hgood time management. Need to manage and monitor equipment, cleaning solutions and cleaning standard.

Work Day: 6 Days - Must able to commit on Sat or Sun

Work Shift: 7am to 4pm or 2pm to 11pm

Responsibilities

• Able to communicate well/fast with client, floater and cleaner through various channels (e.g phone calls, Chat / SMS, emails, walk‑ins)
• Maintaining a positive, empathetic, and professional attitude toward clients at all times
• Responding promptly to client inquiries & complaints
• Ensure client satisfaction and provide professional client support
• To arrange floater or cleaner jobs schedule and monitor cleaning standard
• Collect mails and documents
• Assist in any ad hoc duties assigned by Executive or Assistant Executive

Requirements

• Minimum 1 year experience in customer service, scheduling
• Minimum 'O' holder
• Customer-oriented with good interpersonal and communication skills
• Pleasant and friendly personality
• Strong problem solving capabilities
• Able to work at a fast pace environment, fast learner, willing to take up responsibility
• Computer literacy