Front Office - Assistant Front Office Manager

Marriott Hotels Resorts; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading luxury hotel chain in Singapore is seeking to hire a Front Office Manager to oversee operations in Guest Relations and other departments. The role requires a minimum of 1 year of relevant experience and involves managing budgets, ensuring guest satisfaction, and coordinating with various teams. Candidates should possess strong skills in operational management and customer service. This full-time position offers an opportunity to work in a reputable hotel environment.

Qualifications

• Minimum 1 year of relevant experience or an equivalent combination of education and work-related experience.

Responsibilities

• Coordinate with all departments within the hotel to ensure a unique guest experience.
• Manage departmental expenses and performance against budget.
• Oversee nightly audit function and prepare daily financial reports.
• Participate in planning to increase occupancy and revenue through upselling.
• Build and maintain relationships with internal customers and guests.

Skills

Guest Relations

Operational Management

Budget Control

Coaching and Counseling

Customer Service

Education

1 year of relevant experience or equivalent education

Job description

Job Description

JOB SUMMARY

Under the general direction of the Director of Rooms, provides supportive functional assistance to all departments; interact with guests and members of the community. They will also coordinate with all other departments within the hotel. Guide and lead operations under Front Office, Guest Relations, Uniform Services, Instant Service and Club InterContinental Lounge.

This job is the third top Front Office Managerial Role at a full-service hotel or at a regional extended-stay hotel. Typically supervises operations under Front Office and Instant Service, ensuring they deliver a unique experience to our guests, bringing the brand to life.

CANDIDATE PROFILE

Education and Experience

• Minimum 1 year of relevant experience or similar capacity, or an equivalent combination of education and work-related experience.

CORE WORK ACTIVITIES

• Participate in the preparation of the annual departmental operating budget and financial plans.
• Controls and monitors departmental costs on an ongoing basis to ensure performance against budget, managing the department expenses.
• Oversee night audit function and preparation of daily financial reports.
• Participate in the planning and execution to increase occupancy and ADR through walk-ins and up-selling at the front desk.
• Assists in planning for future staffing needsand recruiting in line with company guidelines.
• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance.
• Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation.
• Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.
• Create a positive hotel image in every interaction with internal and external customers.
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
• Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs.
• Maintain current Hotel information to be able to provide information to guests.
• Consistently review the hotel performance and ensure the team are delivering recognition to our loyal guests.
• Reacts to situations to ensure guests receive prompt attention, personal recognition throughout the hoteland responding to guest needs and resolves related problems
• Promotes inter-hotel sales and in-house facilities. Ensures front line staffs comply with FIT marketing techniques and maximize sales. Checks billing instructions and monitors guest credit along with analyzing/approving discounts, rebates, refunds.
• Takes action with the Property Management Systems (PMS) in emergency situation and fully conversant with all hotel emergency procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Team

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe’s most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

Job Info

• Job Identification 26207544
• Job Category Rooms & Guest Services Operations
• Posting Date 01/08/2026, 10:18 AM
• Job Schedule Full time