Freight Shipping Operation Manager / Assistant Manager ( Customer Services & Operations ) (Frei[...]

RECRUITFLASH PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job description

Responsibilities

1. Problem‑solving for routine and non‑routine issues or complaints from customers.
2. To jointly work with suppliers and vendors including key carriers to make exceptions and improve services to enhance customer experience.
3. Top‑Line Growth and Responsibilities through retention and penetration efforts, and business development with Network Agent Partners and House Accounts.
4. Periodically review business processes and customer SOPs to make them more efficient and up to date.
5. Active engagement with key suppliers and vendors, including carriers.

Accountabilities

1. Joint accountability with Branch Manager for delivering Top‑Line financial performance targets.
2. Increase nomination from strategic network agents.
3. Consistent business from regular customers, and business from new customers.
4. Prompt reply of customer inquiries which include bookings, rate inquiries, track and trace shipments, and others.

• Good Pay + Good allowance + Good Bonus
• Interested candidates please send an updated Resume / CV in MS Word format to [e-mail] or WhatsApp’s your resume to 98332779 (no Calls)
• Consultant in-charge : Quah LiLian (Lilian) ( Registration No: R1983286 )